Customer Service - Aetna Answer Team Consultant at arenaflex

Transforming the Culture of Healthcare Delivery: Join arenaflex as a Customer Service - Aetna Answer Team Consultant Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their healthcare needs? Do you thrive in a fast-paced environment and are eager to develop your technical acumen to resolve complex issues? If so, we invite you to join arenaflex as a Customer Service - Aetna Answer Team Consultant, where you will play a vital role in enhancing the overall client experience and contributing to the transformation of healthcare delivery.

About arenaflex

arenaflex is a leading organization dedicated to revolutionizing the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. As a Customer Service - Aetna Answer Team Consultant, you will be part of a team that is committed to delivering human-centric healthcare solutions that prioritize the needs of our clients. With a strong focus on innovation, collaboration, and customer satisfaction, arenaflex is the perfect place for individuals who are passionate about making a difference in the lives of others.

Responsibilities

As a Customer Service - Aetna Answer Team Consultant, your primary responsibilities will include:

• Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.
• Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication.
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address complex issues.
• Demonstrating a strong client-facing orientation, utilizing your technical acumen to develop solutions that meet the needs of our clients.
• Collaborating with internal stakeholders to resolve issues and improve processes, contributing to the development of technical acumen and process improvement methodologies.

Requirements

To be successful in this role, you will need to possess:

• A High School Diploma or GED equivalent, with prior call center experience required.
• Experience in process improvement and root-cause analysis methodologies, with a capability to develop technical acumen.
• Strong client-facing orientation, with demonstrated exceptional customer service skills and problem-solving skills.
• A strong understanding of healthcare industry trends and regulations, with the ability to apply this knowledge to resolve client issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Nice-to-Haves

While not required, the following skills and qualifications are highly desirable:

• Experience working in a healthcare-related industry or with a healthcare-focused organization.
• Familiarity with Aetna's products and services, with a strong understanding of their features and benefits.
• Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM).
• Experience with process improvement methodologies, such as Six Sigma or Lean.

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Medical insurance coverage, with options for dental and vision insurance.
• 401(k) retirement savings plan, with a company match.
• Employee Stock Purchase Plan, with opportunities for growth and development.
• Fully-paid term life insurance, with short-term and long-term disability benefits.
• Well-being programs, including education assistance and free development courses.
• CVS store discount, with discount programs with participating partners.
• Paid Time Off (PTO), with paid holidays throughout the calendar year.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees, offering a range of opportunities for career advancement and professional growth. As a Customer Service - Aetna Answer Team Consultant, you will have the opportunity to:

• Develop your technical acumen and problem-solving skills, with opportunities to work on complex issues and projects.
• Collaborate with internal stakeholders to resolve issues and improve processes, contributing to the development of technical acumen and process improvement methodologies.
• Participate in training and development programs, including education assistance and free development courses.
• Take on leadership roles and responsibilities, with opportunities for career advancement and professional growth.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization, with a strong focus on innovation, collaboration, and customer satisfaction. As a Customer Service - Aetna Answer Team Consultant, you will be part of a team that is dedicated to delivering human-centric healthcare solutions that prioritize the needs of our clients. Our work environment is:

• Collaborative and team-oriented, with opportunities to work with internal stakeholders and external partners.
• Fast-paced and dynamic, with a strong focus on innovation and customer satisfaction.
• Committed to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.
• Focused on employee growth and development, with opportunities for training, education, and career advancement.

Conclusion

If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their healthcare needs, we invite you to join arenaflex as a Customer Service - Aetna Answer Team Consultant. With a strong focus on innovation, collaboration, and customer satisfaction, arenaflex is the perfect place for individuals who are committed to delivering human-centric healthcare solutions that prioritize the needs of our clients. Apply now to join our team and start making a difference in the lives of others! Apply for this job