Experienced Full Stack E-commerce Customer Business Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way we shop and interact with our favorite brands online. As a leading player in the e-commerce industry, we're constantly pushing the boundaries of innovation and customer experience. We're now seeking an exceptional E-commerce Customer Business Manager to join our team and help drive our Chewy and California Pet Pharmacy eCommerce strategy to new heights.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's passionate about delivering exceptional customer experiences. With a strong focus on innovation and customer-centricity, we're committed to creating a seamless and engaging online shopping experience for our customers. Our team is made up of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers.

Job Summary

We're looking for a seasoned E-commerce Customer Business Manager to lead the development of our USA Chewy.com and California Pet Pharmacy E-commerce strategy and sales plans with key customers. As a key member of our US team, you'll be responsible for planning, coordinating, and executing sales and marketing plans with key accounts to achieve sales targets and category leadership. If you're a strategic thinker with a passion for e-commerce and a proven track record of success, we want to hear from you!

Key Responsibilities

* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-commerce strategy and sales plans with key customers in accordance with corporate goals.

• Manage and build relationships with E-commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
• Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
• Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
• Help create and execute annual promotional plans for pet products with customers and execute with excellence.
• In collaboration with Demand Planning, create annual forecast and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
• Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
• Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
• Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
• Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
• Communicate with other departments within the organization to foster teamwork and effectiveness.
• Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.

Minimum Requirements

* 5+ years of e-commerce sales and account management experience domestically or internationally

• Commercial awareness, marketing, and sales background preferred
• Pet category experience a plus
• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports.
• Florida travel 30%-40%
• Strong written and oral communication skills
• Proficient in English, second language helpful
• Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite

Education and Experience

* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.

Supervisory Responsibilities

* No

Work Environment and Company Culture

As a member of our team, you can expect a dynamic and collaborative work environment that's passionate about innovation and customer experience. We're committed to fostering a culture that's inclusive, diverse, and supportive, with opportunities for growth and development. Our headquarters is located in Lancaster, SC, and we offer a competitive salary and benefits package.

Compensation, Perks, and Benefits

* Competitive salary

• Comprehensive benefits package
• Opportunities for growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements
• Professional development opportunities

How to Apply

If you're a motivated and results-driven individual with a passion for e-commerce and customer experience, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're proud to be an equal opportunity employer.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job