Experienced Full Stack TRICARE Customer Service Representative – East Coast

Join arenaflex, a leading healthcare organization, in its mission to serve America's heroes. We're seeking a highly motivated and customer-focused individual to join our team as a Full Stack TRICARE Customer Service Representative.

About arenaflex

arenaflex is a proud partner of the Department of Defense, dedicated to providing exceptional healthcare services to our nation's heroes. With a rich history dating back to 1996, we've been committed to making a difference in the lives of those who serve. Our team is passionate about delivering top-notch care, and we're looking for like-minded individuals to join our mission.

Job Summary

As a Full Stack TRICARE Customer Service Representative, you will be the front-line facilitator of our military populations' healthcare needs. You will provide outstanding customer service in a fast-paced contact center environment, responding to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, and authorizations. If you're passionate about serving those who serve and possess excellent communication and problem-solving skills, we encourage you to apply.

Education & Experience

Required:

* High School diploma or GED

• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• At least two years of professional work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment

Preferred:

* TRICARE customer service experience

• Contact center experience to include call center chat messaging
• Military connectedness

Key Responsibilities:

* Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence

• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgment and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) system
• Participates in continuous training in order to become fully proficient in resolving all customer inquiries
• Regular and consistent attendance

Competencies:

*

Commitment to Task:

Ability to conform to established policies and procedures; exhibit high motivation

Communication / People Skills:

Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate

Computer Literacy:

Ability to function in a multi-system Microsoft environment using Word, Outlook, arenaflex Intranet, the Internet, and department software applications

Coping / Flexibility:

Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required

Empathy / Customer Service:

Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position

Information Management:

Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions

High Intensity Environment:

Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow

Organizational Skills:

Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented

Team-Building / Team Player:

Influence the actions and opinions of others in a positive direction and build group commitment

Technical Skills:

Proficient data entry skills; ability to meet daily call and chat requirements

Working Conditions:

* Ability to cover any work shift

• Ability to work overtime, if needed
• Onsite: Works within a standard office environment
• Remote: Private and secure work space and work station with high-speed internet is required
• Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone

Benefits:

We're more than just a healthcare company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. arenaflex values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental, and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
• Annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience*

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, arenaflex strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.

How to Apply:

If you're passionate about serving those who serve and possess the required skills and experience, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job