Experienced Customer Service Representative - Remote in EST or CST
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative at arenaflex, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a culture that values collaboration and innovation.
About arenaflex
arenaflex is a global organization that is committed to helping people live healthier lives. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our mission is to make the health system work better for everyone, and we are dedicated to advancing health equity on a global scale.
Our Culture
At arenaflex, we value diversity and inclusion, and we strive to create a culture that is welcoming and inclusive for all employees. We believe that a diverse and inclusive workplace is essential for driving innovation and delivering exceptional results. Our team is made up of talented individuals from a wide range of backgrounds, and we are committed to creating a culture that values collaboration, empathy, and respect.
Job Summary
We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls from members, and resolving any scheduling issues or concerns. This is a high-volume, customer service environment, and you will need to be efficient, productive, and thorough in your interactions with our members.
Responsibilities
* Schedule in-home visits with physicians or nurse practitioners
- Answer inbound calls from members and assist them with their inquiries
- Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns
- Work a flexible schedule that includes evening hours
- Meet productivity and quality standards
- Collaborate with other team members to achieve shared goals and objectives
Requirements
* High School Diploma or equivalent work experience
- Must be 18 years of age or older
- 1 year of work experience
- Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook (create, edit, save, and send documents, spreadsheets, and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM local time from Monday - Friday
- Ability to work occasional overtime or weekends
Preferred Qualifications
* Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention-focused role
Telecommuting Requirements
* Reside within the Eastern or Central Time Zone
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Ability to connect directly into the internet via a hard wire (either directly to a modem or router)
Soft Skills
* Ability to type and talk at the same time while navigating through multiple screens
- Experience working in a metric-driven work environment
- Experience using an auto-dialer system
Compensation and Benefits
* The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment
- Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc.
- UnitedHealth Group complies with all minimum wage laws as applicable
- In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements)
Why Join arenaflex?
* Join a global organization that is committed to helping people live healthier lives
- Work in a culture that values diversity and inclusion
- Collaborate with talented individuals from a wide range of backgrounds
- Develop your skills and knowledge in a fast-paced and dynamic environment
- Enjoy comprehensive benefits and career development opportunities
- Make a difference in the lives of our members and contribute to advancing health equity on a global scale
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
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