Experienced Customer Support & Shopify Admin Specialist – E-commerce Agency Partnership

At arenaflex, we're passionate about delivering exceptional customer experiences and driving e-commerce success for our clients. As a key member of our team, you'll play a vital role in supporting daily operations, communicating with clients, and assisting with backend admin tasks for our Shopify stores. If you're a detail-oriented, organized, and customer-focused individual with experience in Shopify and customer support, we'd love to hear from you.

About arenaflex

arenaflex is a leading e-commerce agency dedicated to helping businesses thrive in the digital landscape. Our team of experts is passionate about staying ahead of the curve, leveraging the latest technologies, and providing top-notch services to our clients. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to find like-minded individuals to join our team.

Job Summary

We're seeking an experienced Customer Support & Shopify Admin Specialist to join our team on a contract-to-hire basis. As a key member of our support team, you'll be responsible for providing exceptional customer service, managing Shopify backend tasks, and collaborating with our internal team to ensure seamless client experiences. If you're a motivated, organized, and customer-focused individual with a passion for e-commerce, we encourage you to apply.

Responsibilities

As a Customer Support & Shopify Admin Specialist, you'll be responsible for the following key tasks:

• Respond to customer inquiries via email, chat, and Shopify inbox in a timely and professional manner
• Manage order updates, refunds, cancellations, and customer escalations with attention to detail and a focus on customer satisfaction
• Handle customer support calls when needed using Google Meet, ensuring clear communication and resolution of issues
• Track customer support tickets and escalate complex issues when necessary, ensuring timely resolution and follow-up
• Assist with Shopify backend tasks, including product uploads, basic edits, discount creation, customer account management, and more
• Update customer profiles and orders when necessary, ensuring accuracy and attention to detail
• Coordinate with our internal team to ensure client requests are handled promptly and efficiently
• Help with basic store content updates, including titles, descriptions, and metafields
• Monitor open orders, fulfillment, and delivery statuses, ensuring timely resolution of any issues
• Provide light reporting on customer feedback and common support issues, helping us to identify areas for improvement

Requirements

To be successful in this role, you'll need to possess the following essential qualifications and skills:

• Experience with Shopify (basic to intermediate backend use)
• Strong written and verbal English communication skills, with a professional and friendly tone
• Comfortable speaking with customers over Google Meet when necessary
• Experience in customer support (email, chat, and calls)
• High attention to detail and ability to follow processes
• Ability to stay organized and manage multiple tasks at once
• Fast response time during working hours, with updates expected
• Proactive approach, suggesting improvements and taking initiative when necessary

Nice to Have (Bonus)

While not required, the following skills and experience are highly desirable:

• Experience working with e-commerce or Shopify agencies
• Familiarity with tools like ClickUp, Slack, or Shopify admin messaging
• Basic understanding of Shopify SEO, metafields, or apps (helpful but not required)

Work Details

As a contract-to-hire employee, you'll start with a part-time schedule (10-20 hours/week) with potential to grow. We're looking for someone who can commit to long-term growth and be part of our team. Flexible hours are preferred, but some overlap with the PST timezone is required.

How to Apply

If you're a motivated, organized, and customer-focused individual with a passion for e-commerce, we encourage you to apply. Please submit the following:

• A short note about your Shopify and customer support experience, including call handling if any
• A recent example of a customer support interaction (email or call) you handled
• Your availability and timezone

We're excited to find someone who is friendly, organized, and genuinely cares about delivering a great experience to customers. Join our team at arenaflex and help us drive e-commerce success for our clients! Apply for this job