Experienced Part-time Evening Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a part-time evening Customer Service Representative, you'll play a vital role in achieving this goal by providing top-notch support to our valued customers. If you're passionate about delivering outstanding service, working in a dynamic environment, and growing your career, we encourage you to apply for this exciting opportunity.

Job Summary:

arenaflex is seeking a highly motivated and customer-focused Part-time Evening Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for handling inbound and outbound calls, resolving customer concerns, and providing exceptional service to our clients. This is an eight-week contract position, working Monday through Thursday from 6 PM to 11 PM EST, with a 30-minute lunch break, and Saturday from 12 PM to 6 PM EST, with a 30-minute lunch break.

Responsibilities:

As a Part-time Evening Customer Service Representative, your primary responsibilities will include:

• Handling outbound calls within an acceptable time period in a courteous and professional manner
• Good computer skills, including proficiency in using a PC computer, USB headset, and dual monitor setup
• Strong ability to grasp material and concepts quickly and effectively
• Effectively and professionally resolving customer concerns and issues
• Updating database in an accurate and timely manner after each call
• Keeping up-to-date on campaign specifics and meeting all targets for productivity, quality, attendance, and code of conduct
• Handling inbound calls, responding to inquiries, and escalating complaints and issues to supervisors when necessary
• Participating in quality monitoring, peer monitoring, and routine administrative tasks as assigned
• Responding to customer inquiries via email or telephone, and handling compliance or escalated inquiries

Qualifications:

To be successful in this role, you'll need:

• 6 months+ experience in customer service, data entry, or a related field
• Ability to read, write, and speak English fluently
• Ability to follow a script word for word for 6-8 hours/day
• Reliable internet connection with a minimum speed of 50 download and 10 upload
• Ability to take or place a high volume of calls per day, with a goal of handling 30 calls/hour using an auto dialer or call flow
• Strong communication and problem-solving skills, with a focus on delivering exceptional customer service

Work Environment and Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and supporting our clients' success.

Compensation and Benefits:

The pay range for this position is $20.00 - $20.00/hour. Eligibility requirements apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Mar 17, 2025. We encourage you to apply early to ensure consideration.

About arenaflex:

arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader, we're committed to delivering exceptional service and supporting our clients' success.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Apply Now:

If you're passionate about delivering exceptional customer service and growing your career, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply To This Job Apply for this job