Experienced Customer Service Specialist (Order Management) – Blood and Pharmaceutical Products

Join arenaflex, a world-renowned humanitarian organization, and become a vital part of the largest humanitarian network. As a Customer Service Specialist (Order Management) at arenaflex, you will play a pivotal role in providing exceptional customer assistance, ensuring accurate order entry and fulfillment, and maintaining hospital inventory and regulatory compliance. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and making a difference in people's lives, this is the perfect opportunity for you.

About arenaflex

arenaflex is a global humanitarian organization that has been providing emergency assistance, disaster relief, and blood services for over 140 years. Our mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. As a member of our team, you will be part of a diverse and inclusive community that values compassion, empathy, and dedication.

Job Summary

As a Customer Service Specialist (Order Management), you will be responsible for providing customer assistance in ordering blood and pharmaceutical derivatives and transfusion-related products and supplies. You will maintain hospital inventory and return blood products within regulatory compliance, while providing support, development, and/or leadership guidance to all volunteers. Your exceptional communication and problem-solving skills will enable you to effectively handle customer concerns and resolve issues in a timely and professional manner.

Key Responsibilities

* Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, ensuring accurate order entry and order fulfillment.

• Follow appropriate procedures to determine the most economical method of transportation for hospital shipments.
• Maintain and work with data, tools, or computer programs to facilitate management and monitoring of product and service information.
• Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Provide customer service to clients, proactively communicating with hospital customers to increase customer satisfaction.
• Investigate and resolve hospital shipment problems, receiving, investigating, and communicating related to customer concerns.
• Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.

Qualifications

* Education: High School or equivalent required.

• Experience: Minimum one year of related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred.
• Skills/Abilities: Excellent oral and written communication skills, outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer), excellent organizational skills, problem-solving and analytical skills, and working knowledge of computers.

Benefits for You

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Work Environment and Culture

As a Customer Service Specialist (Order Management) at arenaflex, you will work in a dynamic and inclusive environment that values compassion, empathy, and dedication. You will be part of a team that is passionate about delivering exceptional customer service and making a difference in people's lives. Our work environment is collaborative, supportive, and inclusive, with opportunities for growth and development.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. As a Customer Service Specialist (Order Management), you will have opportunities to develop your skills and knowledge in customer service, inventory management, and regulatory compliance. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Compensation and Perks

* Starting rate: $16.00-16.50 per hour (possibly more for areas with a higher cost of living)

• Full-time, remote position with a day shift (7:00 am to 3:30 pm Central time, 5 days per week)
• Must be willing to work weekends and some holidays
• Flexible schedule for the first 4-6 weeks of training

How to Apply

If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a difference in people's lives, apply now to join arenaflex as a Customer Service Specialist (Order Management). Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply for this job