Experienced Customer Service Coordinator – Remote Monday to Friday 2pm-11pm EST

Are you a customer service professional looking for a new challenge in a dynamic and mission-driven organization? Do you have a passion for delivering exceptional service to residents, technicians, and project site team members? If so, we invite you to join arenaflex as an Experienced Customer Service Coordinator. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up.

About arenaflex

arenaflex is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. As a customer service professional at arenaflex, you will be part of a dynamic and fast-paced team that values teamwork, innovation, diversity, and mutual respect. We offer multi-faceted leadership and learning opportunities to support your career growth and professional development.

Responsibilities

As an Experienced Customer Service Coordinator, you will be responsible for:

• Providing excellent customer service to residents, technicians, and project site team members in a fast-paced environment
• Receiving emergency and non-emergency service requests via online, email, or calls from residents
• Handling all calls, including troubleshooting and scheduling resident service request needs
• Identifying repeat, reoccurring, or outstanding requests and taking appropriate action to escalate and resolve
• Prioritizing calls according to urgency and importance
• Creating work orders and dispatching accordingly
• Scheduling work orders to ensure all work orders are processed in a timely manner
• Monitoring voicemails and ensuring calls are returned and queues are cleared by the end of each day
• Handling customer questions and concerns regarding service requests
• Dispatching and scheduling pest control work orders
• Providing scheduling support for Deployed Spouses Program

Requirements

To be successful in this role, you will need:

• High school diploma or GED equivalent
• 1-3 years of relevant work experience
• Advanced skills with Microsoft Office applications
• Outstanding verbal and written communication skills
• Excellent customer service skills
• High-speed internet
• A quiet, distraction-free work environment
• Superb attention to detail
• Ability to manage time effectively
• Ability to make decisions and solve problems
• Ability to adapt and prioritize within a fast-paced environment

Preferred Qualifications

While not required, we prefer candidates with:

• Extensive customer service or administrative experience
• Experience with Yardi or other property management software
• Experience with scheduling/work order service ticket platforms

Our Benefits

As a permanent full-time employee of arenaflex, you will be eligible to participate in our comprehensive benefits package, which includes:

• Generous time off policies (including 11 paid holidays, generous accrued time off, paid sick time, annual day of service, and floating holiday)
• 401(k) plan options with a company match
• Various comprehensive medical, dental, and vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, and Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Why arenaflex?

A job you can be proud of: arenaflex is a mission-driven organization that values making a positive impact in the lives of real people every day. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic, and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support your career growth and professional development. A team that cares: We value teamwork, innovation, diversity, and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application by [insert deadline] to be considered for this role. Apply for this job