Experienced Bilingual Machine Learning Data Associate - German (Remote), Customer Engagement Technology

At arenaflex, we're revolutionizing the way we interact with customers across the globe. Our Customer Engagement Technologies (CET) organization is at the forefront of this transformation, developing innovative solutions that empower our customers to effortlessly self-serve and automate their interactions with our customer service associates. As we continue to push the boundaries of what's possible, we're seeking a talented Machine Learning Data Associate (MLDA) - Specialist German to join our team and drive German-to-English and English-to-German machine translation improvements.

About arenaflex

arenaflex is a global leader in e-commerce, technology, and digital services. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a commitment to innovation, customer obsession, and operational excellence, we're constantly pushing the boundaries of what's possible. Our Customer Engagement Technologies (CET) organization is a key part of this mission, developing solutions that enable our customers to interact with us in a seamless and personalized way.

The Role

As a Machine Learning Data Associate (MLDA) - Specialist German, you'll play a critical role in driving German-to-English and English-to-German machine translation improvements. You'll work closely with our Machine Learning team to audit cross-language interactions on text-based channels, review and assess the quality of machine translations, and inform on the highest priority machine translation improvement opportunities that will enhance the customer experience. You'll also collaborate with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product.

Key Responsibilities

* Native-level translation and localization skills in German

• Proficiency in testing and content reading in German, with the ability to document outcomes in English for stakeholders
• Utilization of German skills to support internal and external customers and related products
• Competence in navigating various internal tools to understand the customer journey
• Strong attention to detail and commitment to quality
• Adaptability to work in a dynamic environment and willingness to change priorities on short notice
• Must be fluent in German and English

A Day in the Life

As a Machine Learning Data Associate (MLDA) - Specialist German, your day will be filled with exciting challenges and opportunities to make a real impact on our customers' experiences. Some of your key daily activities will include:

• Localization/Translation: You'll work with our Machine Learning team to audit cross-language interactions on text-based channels and review the quality of machine translations.
• Testing various workstreams: You'll test and evaluate the performance of our machine translation systems, identifying areas for improvement and providing recommendations for optimization.
• Contact Reading in native language while documenting findings in English: You'll read and analyze customer interactions in German, documenting your findings and insights in English for stakeholders.
• Stakeholder management: You'll work closely with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes.

Benefits Summary

At arenaflex, we're committed to providing a comprehensive benefits package that supports our employees' physical, emotional, and financial well-being. Some of the benefits we offer include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

About the Team

Our Omni MLDA team is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to automate customer service processes and enhance the end-to-end customer experience. We're a dynamic and innovative team that's passionate about making a real impact on our customers' lives.

Requirements

* Fluency in German and English (verbal and written communication)

• 1+ years business experience in localization and translation
• Strong attention to details
• Exceptional communicational skills
• Customer service experience
• Experience working in complex and frequently-changing environments
• Ability to interpret customer need and being able to frame that as clear requirements
• Bachelor's Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, Artificial intelligence, natural language understanding data

What We Offer

At arenaflex, we're committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and remote work options

How to Apply

If you're passionate about machine learning, customer experience, and making a real impact on people's lives, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our internal or external career site. We can't wait to hear from you! Apply for this job