Manager, Program Management (Customer Operations) at arenaflex

As a seasoned professional in program management, you have the unique opportunity to join arenaflex's Customer Operations PMO as a Manager, Program Management. This role is a perfect blend of people management, program oversight, and strategic problem-solving, making it an exciting challenge for those who thrive in fast-paced environments. arenaflex is a leading company that empowers entrepreneurs and businesses to build their online presence, and we're looking for a talented individual to drive substantial improvements to our Customer Operations team as we scale.

About arenaflex

arenaflex is a design-driven platform that helps millions of customers in over 200 countries and territories build their online presence, monetize, and scale their business. Our suite of products ranges from websites, domains, ecommerce, and marketing tools to scheduling and social media management. With a team of over 1,500, we're headquartered in New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. Our commitment to equal employment opportunity and diversity makes us an attractive workplace for talented individuals from diverse backgrounds.

Key Responsibilities

As a Manager, Program Management, you'll oversee projects and programs delivering support features and improvements, collaborating with Product, Engineering, and Operations to drive substantial improvements to both the customer experience and our Customer Operations team as we scale. Your key responsibilities will include:

• Managing a team of project and program managers, coaching and enforcing project methodology, resolving blockers, and facilitating team development
• Managing the portfolio of the PMO as a whole, balancing the workload of team members, and being responsible for overall delivery
• Communicating progress, interdependencies, and change management needs regularly with Customer Operations leadership
• Developing and maintaining a system of tools, processes, and practices that ensure a smoothly running project delivery team
• Collaborating with Customer Operations leadership to prioritize initiatives and manage resources throughout the project lifecycle - from requirements and planning, to rollout and measurement
• Reserving bandwidth to personally manage projects, and to step in and assist in managing your team members' projects as needed
• Partnering with cross-functional teams such as Engineering, Product, Analytics, Design, and Operations to improve Customer Operations efficiency

Who We're Looking For

We're looking for a seasoned professional with a minimum of 5 years of project management experience, ideally related to software, web technology, and/or business systems. You should have a minimum of 2 years of managing a team of project managers and expertise in JIRA or relevant tracking tools. Analytical and proven success using KPI measurement to improve workflows are essential, along with outstanding verbal and written communication skills. Strong interpersonal skills with the ability to influence without authority, ability to handle multiple competing priorities in a fast-paced environment, and comfort with scrum methodology, program management methodologies, and ability to drive process efficiencies are also required.

Essential Qualifications

* Minimum 5 years of project management experience, ideally related to software, web technology, and/or business systems

• Minimum 2 years of managing a team of project managers
• Expertise in JIRA or relevant tracking tools
• Analytical and proven success using KPI measurement to improve workflows
• Outstanding verbal and written communication
• Strong interpersonal skills with the ability to influence without authority
• Ability to handle multiple competing priorities in a fast-paced environment
• Comfort with scrum methodology, program management methodologies, and ability to drive process efficiencies

Preferred Qualifications

* Experience working in a Customer Operations PMO or similar environment

• Familiarity with arenaflex's products and services
• Experience with agile methodologies and project management tools
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with change management and process improvement

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong project management skills, including experience with JIRA or relevant tracking tools
• Excellent communication and interpersonal skills, with the ability to influence without authority
• Ability to handle multiple competing priorities in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to drive process efficiencies
• Experience with agile methodologies and project management tools
• Strong change management and process improvement skills
• Ability to work in a fast-paced environment with multiple priorities

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for career growth and learning. As a Manager, Program Management, you'll have the opportunity to:

• Develop your project management skills and expertise
• Collaborate with cross-functional teams to drive process improvements
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as the company grows and evolves
• Contribute to the development of arenaflex's products and services

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on a commitment to equal employment opportunity and diversity, and we strive to create a workplace that is inclusive and respectful of all employees. As a Manager, Program Management, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary range of $135,500 - $239,200 USD, depending on job-related criteria. In addition to the cash compensation, you'll also receive a range of benefits and perks, including:

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with arenaflex funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• $100 per month remote stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Conclusion

If you're a seasoned professional with a passion for project management and a commitment to delivering exceptional results, we encourage you to apply for the Manager, Program Management role at arenaflex. As a member of our Customer Operations PMO, you'll have the opportunity to drive substantial improvements to both the customer experience and our Customer Operations team as we scale. Join our team of talented professionals and contribute to the development of arenaflex's products and services. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job