Experienced Travel Customer Service Representative – Remote Opportunity with arenaflex

Join arenaflex, a global leader in the concierge industry, and embark on a rewarding career as a Travel Customer Service Representative. Are you passionate about delivering exceptional guest experiences and have a knack for navigating the complexities of travel? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our extraordinary team at arenaflex, where we're dedicated to making memories for our customers every day.

About arenaflex

arenaflex is a pioneer in the concierge industry, with nearly 30 years of experience in providing unparalleled service to our clients. We're a global leader in the field, with a reputation for excellence and a commitment to innovation. Our team is comprised of passionate, dedicated professionals who share a common goal: to deliver exceptional experiences for our customers.

The Role

As a Travel Customer Service Representative with arenaflex, you'll be responsible for fulfilling travel-specific requests for our high-profile client program via phone. You'll research, plan, and execute customized travel experiences, booking domestic and international flights, car and/or hotel travel arrangements, and de-escalating stress when unforeseen travel situations arise. You'll also use your knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.

What You'll Bring to the Team

* The passion to always put the Card Member's experience at the forefront of everything you do while maintaining a positive and professional attitude.

• Excellent geographical and travel knowledge through professional or personal travel experience.
• Must be internet savvy and proficient in navigating multiple systems simultaneously.
• Able to work in a fast-paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, and email).
• Strong ability to communicate and write in a polished, educated, and professional manner.

What We Offer

* A competitive hourly rate of $20.00

• Full-time (up to 40 hours a week), 8-hour shifts, Permanent
• Benefits (after 30 days of employment) including but not limited to:

+ Dental care + Extended health care + Vision care + RRSP with company match + Paid time off + Career advancement opportunities + Paid Training

• A comprehensive paid training program that will equip you with the skills required to become a travel expert
• A dynamic and supportive work environment that encourages growth and development
• Opportunities for career advancement and professional growth

Requirements

* High school diploma or equivalent is required; college experience is preferred.

• Must be able to complete a background check.
• 2+ years of customer service experience required, preferably in a highly interactive hospitality or travel-related role.
• 1 year of Call Center experience is required.
• Prior experience in the Hospitality or Travel industries preferred.

What We're Looking For

We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional guest experiences. If you're a team player who thrives in a fast-paced environment and is committed to excellence, we want to hear from you.

Work from Home Opportunity

As a remote Travel Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. To qualify for this position, you must:

• Provide a private at-home office space, with a lockable door, free of distraction.
• Procure, set up, and maintain high-speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem/router through hard cable/ethernet cord.
• Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.
• Have a Smart Phone operating on the most up-to-date software system.

How to Apply

If you're ready to embark on a rewarding career as a Travel Customer Service Representative with arenaflex, please submit your application today. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunities employer committed to diversity and inclusion. We're proud to be a global leader in the concierge industry, and we're dedicated to making memories for our customers every day. Join our team and be a part of something extraordinary.

Disclaimer

arenaflex is a global leader in the concierge industry, and this job posting is an opportunity to join our extraordinary team. arenaflex is not affiliated with International SOS, and this job posting is not a representation of International SOS's policies or practices. Apply for this job