Experienced Full Stack Call Center Representative – Data Entry and Customer Service
About arenaflex
arenaflex is a leading healthcare and retail organization that has been serving communities across the United States for decades. As a part of the arenaflex family, we are committed to making a positive impact on people's lives through better health and wellness. With a strong legacy of innovation and customer-centricity, arenaflex has established itself as a trusted partner in the healthcare industry, providing a wide range of pharmacy and healthcare services to millions of customers every day.
Job Summary
We are seeking an experienced and customer-focused Call Center Representative to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling high-volume calls, and ensuring seamless data entry and processing. If you have a passion for delivering outstanding customer experiences and possess excellent communication and technical skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Utilize arenaflex's remedy information entry methodology and rules processes to accurately enter patient and medication data into our systems.
- Handle patient medicine requests within HIPAA guidelines and enter refill orders for processing.
- Investigate and resolve missing medication data, decipher clinical abbreviations (SIG codes), and settle all data entry-related exceptions.
- Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Outside Exceptions by researching, gathering data, making recommendations, and resubmitting for processing as per individual case requirements.
- Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outside Exceptions.
- Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as necessary.
- Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a valid pharmacist license or certification.
Work Environment and Culture
As a Call Center Representative at arenaflex, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer experiences. Our work environment is fast-paced and challenging, but also rewarding and fulfilling. We offer a range of benefits and perks, including:
- Competitive hourly rate of $25-$35
- Opportunities for career growth and professional development
- Comprehensive training and onboarding program
- Collaborative and supportive team environment
- Flexible scheduling and remote work options
- Access to the latest technology and tools
- Recognition and rewards for outstanding performance
Essential Qualifications
* High school diploma or equivalent
- Basic computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online)
- Basic web browsing skills (e.g., opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms)
- Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
- Ability to communicate effectively in writing and verbally
- 18 years or older
Preferred Qualifications
* At least 1 year of pharmacy experience in a retail or call center environment
- At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction
- Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
- Familiarity with Spanish and English
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company and this role. Apply for this job