Experienced Part-Time Data Entry/Customer Service Representative – Utility Industry Expertise

At arenaflex, we're not just a company – we're a family. For over 45 years, we've been serving the utility industry with pride, growing into one of the leading manufacturers of American-made hydraulic tools and utility products in the United States. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. Now, we're looking for a dynamic and experienced Part-Time Data Entry/Customer Service Representative to join our team and help us continue to deliver exceptional service to our clients.

About arenaflex

arenaflex is a family-owned and operated company that has been a driving force in the utility industry for decades. Our story began in 1970, when we started as a small business with a big vision. Today, we're a leading manufacturer of hydraulic tools and utility products, representing and distributing for over 100 different manufacturers of related utility products. Our team of experts is dedicated to providing top-notch service, support, and solutions to our clients, and we're committed to making a positive impact on the communities we serve.

Job Summary

We're seeking a highly motivated and organized Part-Time Data Entry/Customer Service Representative to join our team. As a key member of our inside and outside sales teams, you'll be responsible for providing exceptional customer service, processing orders, and providing quotations to our clients and outside sales representatives. If you're a people person with a passion for delivering outstanding service, we want to hear from you!

Responsibilities

As a Part-Time Data Entry/Customer Service Representative at arenaflex, you'll have the opportunity to make a real impact on our business and our customers. Your key responsibilities will include:

• Directly supporting designated outside field representatives and clients, ensuring seamless communication and exceptional service
• Processing incoming orders into our online system (SAGE 100) with accuracy and efficiency
• Following up on processed orders to ensure timely delivery and resolution of any issues
• Providing quotations to outside sales representatives and clients in a timely and professional manner
• Responding swiftly and courteously to customer complaints or inquiries, resolving issues and building trust
• Capturing customer information, including addresses and phone numbers, to ensure effective order delivery and future follow-up
• Building relationships with customers through friendly, engaging communication and excellent customer service
• Effectively communicating order requirements to other departments in-house (assembly, shipping, etc.)
• Communicating status of orders/quotations to the Management Team
• Performing other duties as assigned by management

Qualifications

To be successful in this role, you'll need to possess the following qualifications and skills:

• High school diploma or equivalent required
• Experience as a customer service/inside sales representative (preferred)
• At least 2 years of customer service experience
• Strong computer skills, including Microsoft Office
• Strong decision-making and problem-solving skills
• Excellent verbal and written communication skills and telephone manner
• Fluency in Spanish (preferred but not required)
• Sage 100 experience helpful

What We Offer

As a Part-Time Data Entry/Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• A flexible part-time schedule with the ability to make your own schedule (day shift)
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• The chance to work with a leading manufacturer of American-made hydraulic tools and utility products

Equal Employment Opportunity

arenaflex is committed to the principle of equal employment opportunities for all people and embraces diversity. We do not discriminate against any person on the basis of race, color, religion, national origin, age, sex (including pregnancy, childbirth and related medical conditions), disability, genetics, citizenship status, military service, or any other status protected by law, in matters pertaining to employment opportunities.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply To This Job Apply for this job