Experienced Customer Service Advocate – Health, Financial, and Self-Service Programs

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members', providers', and brokers' expectations. As a Customer Service Advocate, you'll play a vital role in providing timely, accurate, and empathetic support to our diverse customer base. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a fast-paced environment, we encourage you to join our team.

About arenaflex

arenaflex is a leading provider of innovative health, financial, and self-service programs that empower individuals and organizations to achieve their goals. Our mission is to make a positive impact on people's lives by delivering exceptional customer experiences, fostering meaningful relationships, and driving growth through collaboration and innovation.

Job Summary

As a Customer Service Advocate, you'll be responsible for answering member, provider, and broker inquiries about product information, benefits, claims resolution, eligibility, and billing questions in a call center environment. You'll proactively provide information and education to our customers, as appropriate, about our various health, financial, and self-service programs. You'll also provide basic technical assistance and troubleshooting guidance for digital and electronic applications.

Key Responsibilities

* Provide first-level problem resolution to member, provider, and broker inquiries via telephone by gathering and researching information; examining claim submissions verifying claim and system accuracy as well as liability, validating customer understanding of information, and resolving issues based on applicable policies and procedures.

• Use knowledge of products and the contractual provisions that govern administration to provide customer service and education, interpret contractual language to the customer to provide benefit utilization and limitations, determine the need for managed care initiatives, and administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries, and claims adjustments, if applicable.
• Deliver accurate information to customers under performance goals and objectives.
• Maintain customer records by updating account information by effectively utilizing the business area enrollment/inquiry tracking system and processes.
• Participate in ongoing education related to new services, industry topics, and skills.

Essential Qualifications

* High School Diploma or GED.

• Less than one year of customer service experience.

Preferred Qualifications

* Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills, and Abilities (KSAs)

* Successful completion of the training provided.

• Demonstrated skills as an empathetic and compassionate communicator.
• Ability to quickly gain customer trust and confidence.
• Demonstrated PC navigation and data entry skills.
• Strong interpersonal communication skills.
• Good oral and written communication skills.

Work Environment and Company Culture

As a Customer Service Advocate at arenaflex, you'll be part of a dynamic team that values collaboration, innovation, and customer-centricity. You'll work in a fast-paced call center environment, where you'll have the opportunity to develop your skills, build meaningful relationships with customers, and contribute to the growth and success of our organization.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate, you'll have access to ongoing education and training programs, including:

• Ongoing education related to new services, industry topics, and skills.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages learning and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate.
• Opportunities for overtime pay.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee recognition and reward programs.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Apply Now

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