Experienced Customer Service Trainee – Commercial Team at arenaflex

About arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As the largest health benefit plan company in Tennessee, we've been helping Tennesseans find their own unique paths to good health for over 65 years. Our team is passionate about making a positive impact on the lives of our members, and we're committed to fostering a culture of caring, innovation, and community involvement.

Job Summary

We're seeking an experienced Customer Service Trainee to join our Commercial team at arenaflex. As a Customer Service Trainee, you'll engage with members to handle customer service inquiries via the telephone, ensuring timely and accurate resolutions to their concerns. If you're passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply.

Key Responsibilities

• Receiving, investigating, and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interacting through various channels such as Chat, Phone, E-mail, and TEAMS.
• Educating callers to ensure resolution is achieved on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
• Work overtime as required.

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• High School Diploma or equivalent.
• 1 year of experience in a customer service support role.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time management skills.
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.
• Independent, sound decision-making and problem-solving skills.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in a healthcare, insurance, or call center environment.
• Knowledge of customer relationship management (CRM) software.
• Experience with data entry and record-keeping.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Trainee, you'll have access to:

• Comprehensive training program to develop your customer service skills.
• Ongoing coaching and feedback to help you improve your performance.
• Opportunities for advancement to senior customer service roles.
• Access to professional development programs and training opportunities.

Work Environment and Company Culture

As a remote-first organization, arenaflex offers a flexible work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of caring, innovation, and community involvement. We're passionate about making a positive impact on the lives of our members, and we're committed to fostering a culture of inclusivity, diversity, and respect.

Compensation, Perks, and Benefits

As an employee of arenaflex, you'll be eligible for a competitive compensation package, including:

• A starting salary of $40,000 per year.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Flexible paid time off and holidays.
• Opportunities for professional development and career growth.

How to Apply

If you're passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

About arenaflex's EEO Policy

arenaflex is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. arenaflex will take affirmative action to recruit, hire, train, and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

About arenaflex's Tobacco-Free Hiring Policy

arenaflex is a tobacco-free organization, and all employees and applicants will be subject to a background check, including an illegal drug and tobacco/nicotine test. An individual whose post-offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post-offer screening results.

Disclaimer

arenaflex is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or any other method without a valid, written Direct Placement Agreement in place for this position from arenaflex HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by arenaflex as a result of the referral or through other means.