Experienced Japanese Language Customer Support Representative – Music Streaming Industry – Remote Opportunity at arenaflex

Are you passionate about music and thrive on providing exceptional customer service? Do you have a strong desire to create a unique experience for each individual customer? If so, we invite you to join our team at arenaflex as an Experienced Japanese Language Customer Support Representative. As a key member of our music streaming industry team, you will play a vital role in delivering exceptional customer experiences to our users through inbound messaging in Japanese.

About arenaflex

arenaflex is a leading provider of managed digital engagement services, with a global presence and a team of 10,000+ Mods who chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands. Our mission is to bring companies closer to their customers than ever before, and we're looking for talented individuals like you to join our team.

Job Summary

As an Experienced Japanese Language Customer Support Representative, you will be responsible for responding to customer inquiries via inbound messages in Japanese. You will work closely with our team to provide exceptional customer service, resolve issues efficiently, and create a unique experience for each individual customer. This is a fully remote opportunity, and you will be required to work a minimum of 40 hours per week, with flexible scheduling to accommodate your needs.

Responsibilities

* Respond to customer inquiries via inbound messages in Japanese

• Provide exceptional customer service, resolving issues efficiently and creating a unique experience for each individual customer
• Work closely with our team to ensure seamless communication and collaboration
• Meet productivity and quality standards, with a focus on delivering high-quality customer experiences
• Participate in language assessments in Japanese and English to ensure adequate proficiency
• Complete orientation and training programs to ensure a smooth transition into the role

Orientation Hours, Production Hours, and Project Commitments

* Orientation phase 1: 4 weeks, 4 AM - 1 PM (Pacific Time)

• Orientation phase 2: 4 weeks, self-scheduled between the hours of 7 AM - 10 PM (Pacific Time)
• Production: Daily, 7 AM - 10 PM (Pacific Time)
• Project commitments:

+ 25 hours per week + 8 hours are required on Saturday and/or Sunday + 180 days (as needed by arenaflex)

Requirements

* Strong desire to create a unique experience for each individual customer

• Excellent communication and interpersonal skills
• Professional/business-level proficiency in Japanese and English
• Experience providing customer support via inbound web messages
• Ability to work with multiple customers simultaneously (3-5 customers at a time)
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to meet productivity and quality standards

Workspace Requirements

* Dedicated laptop or desktop computer with Windows 10 or above

• Willingness to install MSQ security software and 2FA app on your mobile device
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

What We Offer

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support programs
• Flexible scheduling to accommodate your needs

How to Apply

If you're passionate about music and customer service, and you're looking for a challenging and rewarding opportunity, we invite you to apply to this role today. Please submit your application, including your resume, cover letter, and any relevant certifications or experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Pay Rates

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job