Experienced Customer Service Representative – Overnight Shift at arenaflex

At arenaflex, we're not just a company – we're a community that thrives on inclusivity, self-expression, and individuality. Our culture is built on the foundation of open communication, respect, and employee development, empowering our team members to pursue their career goals and advance personally and professionally. We prioritize the wellbeing of our employees, ensuring that our customers experience the same level of care and attention that we provide to our own team. Job Overview: We're seeking an experienced Customer Service Representative to join our overnight team at arenaflex. As a key member of our facilities customer service team, you'll be responsible for handling incoming client calls and emails related to facilities management. You'll work closely with our facilities case management tool to assess the nature of the request, document, and dispatch to the proper party for resolution. Your primary focus will be on delivering an exceptional customer experience with every interaction. Schedule: Our overnight shift runs from Friday to Sunday, 10:30pm-7:00am ET. This is a unique opportunity to work in a fast-paced environment while enjoying a quieter schedule during the day. Compensation: We offer a competitive hourly rate of $17 per hour, providing a stable income and opportunities for growth. Job Duties: As a Customer Service Representative at arenaflex, you'll be responsible for: * Responding to routine inquiries via inbound phone calls and emails * Assessing the nature of the call and determining the most appropriate party to handle the call * Processing incoming facilities work order requests through telephone and email, including office moves, plumbing problems, light bulb changes, and more * Asking probing questions to understand and troubleshoot the root cause of the problem or request and determining the right party to service the work order * Dispatching the work order through telephone or email to the appropriate contact * Setting appropriate turn-around time expectations with the client based on priority codes * Ensuring that all reports are accurate and filed in a timely manner * Selecting priorities and organizing work to meet priorities * Proactively identifying work order trends and communicating to the Team Coordinator and Program Lead * Following approved policies and procedures * Resolving shift concerns and/or tasks with the Team Coordinator/Program Lead and co-workers * Achieving a goal of handling 45 requests per day average * Supporting team achievement of service level goals * Adhering to scheduled shifts, keeping within guidelines for arrivals/departures and absences * Adhering to efficiency and accuracy standards * Supporting phone volume in the range of 70-100 phone interactions per shift * Mastery of arenaflex systems and knowledge matrix to support multiple accounts Requirements: To succeed in this role, you'll need: * To demonstrate exceptional customer service skills * A high school diploma or equivalent * Call center experience, preferably in an inbound setting * Extensive use of computer with experience with Microsoft Office products and the input of substantial amounts of data * Switchboard or Helpdesk experience is a plus * Excellent listening skills and telephone skills * Excellent professional communication and interfacing with customers and co-workers * Ability to manage multiple tasks simultaneously Benefits: At arenaflex, we're committed to providing a comprehensive benefits package that supports your wellbeing and career growth. Some of our benefits include: * 401k with match * Generous PTO policy * Paid holidays * One paid day off per year to volunteer * Access to discount programs * Two-week paid sabbatical every five years * Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities Why Join arenaflex? At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're committed to providing opportunities for growth, development, and career advancement. If you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. How to Apply: If you're ready to join our team and take your customer service skills to the next level, please submit your application through our website. We can't wait to hear from you! ```html

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