Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Nights and Weekends (Full Time). As a key member of our team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service and driving business growth.

About arenaflex

arenaflex is a leading provider of innovative solutions in the live event industry. Our mission is to revolutionize the way people experience live events, and we're committed to delivering exceptional service to our customers and partners. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for excellence.

The Opportunity

As an Experienced Customer Service Representative – Nights and Weekends (Full Time), you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and our customers. Your primary goal will be to resolve customer issues efficiently and effectively, while also identifying opportunities to improve our services and drive business growth. How Your Role Expectations Will Progress as a Contact Center Representative in the First 30, 90, and 180 Days ### Contact Center Representative (30 Days in)

• Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### Contact Center Representative (60 Days in)

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### Contact Center Representative (90 Days in)

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Contact Center Representative

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in live event space and an eager-to-learn attitude.

Office Location and Work Schedule

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 2:30pm-11:00pm, with Monday and Tuesday off. - 3:30pm-12:00am, with Wednesday and Thursday off. - 1:30pm-10:00pm, with Monday and Tuesday off.

Compensation and Benefits

* $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.

• Any hours worked over 40/week are overtime eligible.

Why Join arenaflex?

* Opportunity to work with a leading provider of innovative solutions in the live event industry.

• Collaborative and dynamic work environment with a team of passionate professionals.
• Comprehensive training and development programs to help you grow and succeed.
• Competitive compensation and benefits package.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative – Nights and Weekends (Full Time) role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job