Experienced Customer Service Representative – Clinical Support (Remote, $15/hour/No Degree/Entry Level)

At arenaflex, we're committed to empowering individuals to live healthier and longer by providing exceptional customer service nationwide for our Clinical Support Programs. As a key member of our high-volume call center team, you'll play a vital role in supporting our mission by responding to customers' inquiries and providing information regarding all aspects of their association with arenaflex.

About arenaflex

arenaflex is a leading healthcare organization dedicated to delivering innovative solutions that improve the lives of our members. With a strong focus on customer service, we strive to create a positive experience for every interaction. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our mission.

Job Summary

We're seeking an experienced Customer Service Representative to join our Clinical Support team. As a remote worker, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. This is an excellent opportunity to join a dynamic team and grow your career in a fast-paced, customer-centric environment.

Responsibilities

* Demonstrates knowledge and understanding of all arenaflex Clinical Support products and programs.

• Answers incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow-up if issue requires additional action.
• Analyzes information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Clinical Support programs.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner.
• Exercises strict confidentiality in all matters relating to the member experience with the Clinical Support program.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other arenaflex department personnel, contacting clubs and members as required.

Qualifications

* High school diploma or equivalent required.

• One-year experience performing customer service duties; inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience with MS Office.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

* Primarily sedentary, able to sit for long periods of time.

Physical Requirements

* Ability to speak, see, and hear other personnel and/or objects.

• Ability to communicate both in verbal and written form.
• Ability to travel within the facility.
• Capable of using a telephone and computer keyboard.
• Ability to lift up to 10 lbs.

Environmental Conditions

* Work-from-home (WFH) environment.

arenaflex is an Equal Opportunity/Affirmative Action Employer

arenaflex is committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Accommodations for Individuals with Disabilities

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Apply to This Job

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply to this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in healthcare. Apply for this job