Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Patient Support

At arenaflex, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As a Customer Service Support Representative at arenaflex, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across many departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to improving patients' lives, we encourage you to apply for this exciting opportunity.

Responsibilities:

- Be well-versed in all arenaflex processes and policies to respond clearly to high-volume billing inquiries. - Maintain appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more. - Identify issues and suggest potential improvements to enhance our customer service experience. - Collaborate with your team to develop best practices and ensure we're providing the best service and experience to all customers. - Maintain an assigned schedule and be flexible with daily schedules when business needs change. - Effectively communicate, resolve, and document billing-related inquiries. - Participate in projects that extend beyond your day-to-day responsibilities to stretch your skills and think outside the box.

Qualifications:

- Minimum High School diploma or equivalent required. - Minimum 1+ year customer service experience required. - Previous healthcare or call center experience is strongly preferred. - RCM experience is also preferred. - Ability to work remotely and independently, with a commitment to a structured environment. - Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce) is required. - Bilingual skills are a plus.

Remote Work Requirements:

- Must have high-level Internet speed (50 mbps) connectivity. - Dedicated work-from-home space is required. - Ability to manage time and tasks independently while maintaining productivity. - Must meet weekly and monthly production goals. - Effective communication skills are essential. - Alpha-Numeric Data Entry proficiency and 10-key experience are required.

What You Bring:

- Exceptional attention to detail and organizational abilities. - Outstanding customer service/phone communication skills and ability to complete a high volume of calls. - High energy, self-starting, and a strong work ethic, with a commitment to improving patients' lives. - Ability to problem-solve in a dynamic, fast-paced, team-based, and rapidly changing environment. - Flexibility and adaptability, with a drive to go above and beyond.

Benefits:

- Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. - Casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

- arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. - We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. - We encourage all qualified applicants to apply, regardless of their background or circumstances.

Accessibility:

- If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

Application Window:

- The application window for this position closes on 12/16/24.

Pay Range:

- $15.00 to $18.00 an hour or (State/Local minimum wage, if higher).

Hours:

- 8am – 5pm PST. If you're passionate about delivering exceptional customer service and improving patients' lives, we encourage you to apply for this exciting opportunity at arenaflex. Apply for this job