Customer Service Representative – Full Stack Support Specialist (FULLY REMOTE)

At arenaflex, we're dedicated to empowering our clients to thrive in a rapidly changing world. As a Customer Service Representative – Full Stack Support Specialist, you'll play a vital role in delivering exceptional support experiences to our clients, helping them navigate complex issues and find innovative solutions. If you're passionate about customer service, technology, and collaboration, we want to hear from you!

About arenaflex

arenaflex is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a partner in transformation, we help clients activate ideas and solutions to take advantage of a new world of opportunity. Our commitment to diversity, equity, and inclusion drives our approach to hiring and supporting talented individuals like you.

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Representative – Full Stack Support Specialist to join our team. As a key member of our National Campaigns Unit, you'll provide shareholder communications for public companies on behalf of internal clients, including Computershare and Georgeson. This is a unique opportunity to work on contested proxy meetings, where you'll help investors navigate complex issues and make informed decisions.

Responsibilities

As a Customer Service Representative – Full Stack Support Specialist, your key responsibilities will include:

• Providing exceptional support experiences to clients through inbound, outbound, and email responses
• Communicating complex information in a clear and concise manner, ensuring clients understand their options and make informed decisions
• Collaborating with internal teams to resolve issues and provide solutions
• Staying up-to-date on industry trends and developments to provide expert advice and guidance
• Meeting or exceeding performance metrics and targets, including response times, resolution rates, and client satisfaction

Additional Skills & Qualifications

To succeed in this role, you'll need:

• 6-7 months of call center, customer service experience
• High school diploma or equivalent required
• Good speaking voice and ability to read and correct grammar/English speaking
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Equipment Requirements

To perform this role, you'll need:

• Windows 10 or 11 (no Lenex, Chrome, MAC, etc.)
• USB headsets (no wireless)
• Dual monitors (benefited but not required)
• Ability to come off mute when called on and participate in chat when asked to complete a task
• Internet speed: 50 download/10 upload

Pay and Benefits

arenaflex offers a competitive compensation package, including:

• $20.00 - $20.00 per hour
• Medical, dental, and vision benefits
• Critical Illness, Accident, and Hospital benefits
• 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position, offering the flexibility and autonomy to work from anywhere.

Application Deadline

Applications will be accepted until December 25, 2024.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the power of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individual differences. As a member of our team, you'll have access to:

• Ongoing training and development opportunities
• Collaborative and supportive team environment
• Flexible work arrangements and remote work options
• Competitive compensation and benefits package
• Opportunities for career growth and advancement

How to Apply

If you're passionate about customer service, technology, and collaboration, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Customer Service Representative – Full Stack Support Specialist. Apply To This Job Apply for this job