Experienced Full Stack Customer Care Associate – Evening Shift (10% Rate Differential)

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading provider of health advocacy, navigation, and integrated benefits programs. As an Evening Customer Care Associate, you will play a vital role in providing guidance, direction, and support to our valued members, helping them navigate the complexities of healthcare and achieve the best possible health and well-being.

Why Choose arenaflex?

At arenaflex, we're more than just a company – we're a community of passionate individuals dedicated to making a difference in the lives of our members. Our employees enjoy a supportive and friendly work environment, with opportunities for growth and development. We're proud to have been recognized as a leader in customer service, with numerous awards and accolades, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

Your Success

As a work-from-home associate, you'll deliver a positive experience that solves members' needs and challenges, while working to resolve issues. You'll have access to comprehensive training and equipment to help you develop the knowledge and skills you need to succeed in your role and support our members.

Invested in You

At arenaflex, we're committed to your growth and well-being. Our total rewards package includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Job Summary

As an Evening Customer Care Associate, you will:

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Build rapport with callers using a friendly, courteous, and professional manner
• Verify/Collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate area(s) both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Preferred Qualifications

* Experience working in a call center or customer-facing role

• Knowledge of healthcare and insurance industry
• Familiarity with CRM software and other customer service tools
• Ability to work in a fast-paced environment and adapt to changing priorities

Work Environment and Culture

As a work-from-home associate, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of respect, empathy, and teamwork. We're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees.

Compensation and Benefits

* Hourly rate starting at $16.00

• 10% rate differential for evening shifts
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) savings plan with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Programs and Wellness Programs

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a federal contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job