Experienced Full Stack Virtual Customer Account Manager Sales Representative – Web & Cloud Application Development

Are you a results-driven sales professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Virtual Customer Account Manager Sales Representative to join our team. As a key member of our sales team, you will be responsible for retaining and growing our existing customer base, driving sales growth, and enhancing customer satisfaction through regular contact and problem resolution.

About arenaflex

arenaflex brings together the best in media and technology to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at arenaflex.

Job Summary

As a Full Stack Virtual Customer Account Manager Sales Representative, you will be responsible for supporting arenaflex Business Services in their efforts to retain and grow our existing customer base. You will act as a business partner to existing customers, driving increased sales and revenue over the telephone, while enhancing customer satisfaction through regular contact and problem resolution. You will work on straightforward tasks using established procedures and be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company.

Key Responsibilities

* Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone.

• Make outbound calls to accounts to achieve sales quota metrics.
• Prepare sales documentation, activity reports, and forecasts, as required.
• Create proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through arenaflex Business.
• Document effectively and accurately conversations and contact information into client management system.
• Work with customers to minimize down-grading or leaving arenaflex.
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Skills and Qualifications

* Adaptability

• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization

Education and Certifications

* High School Diploma / GED

• 2-5 years of relative work experience

Compensation and Benefits

* Base Pay: $15.75

• Total Target Compensation (Base Pay plus Targeted Commission): $28.97
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Base pay is one part of the Total Rewards that arenaflex provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, arenaflex provides best-in-class Benefits to eligible employees.

Work Environment and Culture

arenaflex is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

How to Apply

If you are a motivated and results-driven sales professional with a passion for building strong relationships and driving business growth, we want to hear from you! Apply now to join our team as a Full Stack Virtual Customer Account Manager Sales Representative. Apply for this job