Experienced Restaurant Support Specialist - Customer Retention (Remote) at arenaflex
Are you passionate about helping restaurant owners succeed and providing exceptional customer service? Do you thrive in a fast-paced, growth-oriented environment? If so, we invite you to join arenaflex, a leading company in the restaurant discovery platform industry, as a Restaurant Support Specialist - Customer Retention. In this role, you will play a critical part in connecting people with great local businesses, driving growth, and delivering an unforgettable experience for diners.
About arenaflex
arenaflex is a dynamic and innovative company that connects people with great local businesses through its powerful tools, including Yelp Reservations and Yelp Waitlist. Our mission is to empower restaurant owners to succeed and provide an exceptional experience for diners. With a strong focus on customer service, we strive to build long-lasting relationships with our clients and help them grow their businesses.
The Role
As a Restaurant Support Specialist - Customer Retention, you will be responsible for providing exceptional customer service to restaurant owners, resolving their business needs, and retaining their business. You will be the primary point of contact for our clients, handling a wide range of inquiries, issues, and concerns via phone, email, and live chat. Your expertise in the Yelp Restaurant SaaS product suite will enable you to provide tailored solutions to our clients, helping them to market their restaurants, efficiently manage their front of house, and drive diners.
Key Responsibilities
- Provide exceptional and timely inbound customer support via phone and email - Consult and educate our customers to provide value, resolve their business needs, and retain their business - Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners - Grow and learn in a fast-paced high-growth environment, with opportunities to stretch your skillset and make an impact for our customers and our company
What It Takes To Succeed
- Great communicator: Whether it's on the phone, through email or via live chat, you excel at communicating with customers - Positive: You strive to maintain a positive working space with both customers and peers - Adaptable: You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option - Supportive: You don't hesitate to lend a helping hand to other team members when possible - Value Focused: Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner - Willingness to Learn and Grow: You are open to feedback, adaptive and coachable; you embrace and thrive in a fast-paced high-growth environment - Bachelor's Degree or 3+ years of relevant client-facing experience - Availability to work weekends and holidays between the hours of 6AM-8PM PST - Experience in SaaS, sales, client retention, support, or customer success is preferred
What You'll Get
- Competitive base salary: $52,000-$72,000 annually - Comprehensive benefits package, including: - Full medical, vision, and dental coverage - Mental health support and services via Modern Health - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday - Up to 14 weeks of parental leave - Monthly wellness subsidy - Flexible spending account - 401(k) retirement savings plan - Employee stock purchase plan - Professional development reimbursement - Work from home reimbursement
Why Join arenaflex?
- Opportunity to work with a dynamic and innovative company that is shaping the restaurant discovery platform industry - Collaborative and supportive team environment that encourages growth and learning - Comprehensive benefits package that supports your physical and mental well-being - Competitive compensation and opportunities for career advancement - Flexible work arrangements that allow you to balance your work and personal life
How to Apply
If you are passionate about providing exceptional customer service and helping restaurant owners succeed, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. Apply for this job