Experienced Customer Contact Representative I (Hybrid: Onsite & Remote) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Contact Representative I to join our team in a hybrid role, combining the flexibility of remote work with the benefits of in-person collaboration.

Join Our Community of Food People!

At arenaflex, we're more than just a company – we're a community of food people who share a passion for delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our customers and sales organization, and we're looking for talented individuals like you to help us achieve our goals.

Key Responsibilities:

As a Customer Contact Representative I, you'll be responsible for providing accuracy and speed in support to customers and sellers through a variety of administrative activities. Your primary focus will be on the timely and accurate completion of high-volume customer support transactions, including:

• Service request processing
• Triage shared email box
• Assist with Seller vacation coverage
• Other data entry or administrative duties as assigned
• Handle Inbound/Outbound calls as necessary to backup to support queue

You'll consistently meet or exceed key performance metrics around efficiency and quality while demonstrating our arenaflex cultural beliefs. This includes:

• Documenting and maintaining accurate customer information in the CRM system
• Timely and accurate response to requests from both customers and sellers
• Escalating inquiries to appropriate resources or external vendors, as needed
• Maintaining ownership of all follow-up communication from escalated inquiries

You'll also provide sales support, including:

• Special order processing and tracking
• Sample order processing and tracking
• Assisting with the execution of broader sales-related initiatives as specifically requested for the service queue

Sales Support – 20%

* Special order processing and tracking

• Sample order processing and tracking
• Assist with the execution of broader sales-related initiatives as specifically requested for the service queue

Daily Operations – 80%

* Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to: + Service request processing + Triage shared email box + Assist with Seller vacation coverage + Other data entry or administrative duties as assigned + Handle Inbound/Outbound calls as necessary to backup to support queue

Qualifications:

* High School diploma/GED or a combination of education and experience equivalent to a high school diploma

• One (1) year experience in a relevant customer service/support role required. Experience in food service distribution preferred
• Experience working virtually a plus
• Excellent written and verbal communication skills
• Ability to assist callers in a professional manner
• Must possess strong problem-solving and organizational skills
• Ability to prioritize workload, meet deadlines, and follow through on commitments
• Intermediate computer skills, including generating simple letters, data entry, etc. Prior knowledge of CRM tools and/or telephone systems a plus
• Ability to learn proprietary arenaflex systems, including eCommerce, Salesforce.com (SOUS), Demand Communication Tool (DCT), SODS, CDMR, Tandem, SMOI, and CES Quotes
• Working knowledge of Microsoft Office suite and Outlook required
• Team player who collaborates well with others
• Ability to work with minimal oversight, demonstrating business maturity in conduct of daily activities
• Ability to work calmly under pressure
• Ability to learn new processes and technology while working in a changing environment
• Ability to work with individuals at all levels both within arenaflex and external customers
• Ability to work overtime during periods of heavier workload
• Ability to work holidays or virtually if business needs dictate

Benefits:

* Competitive hourly rate of $18.00 - $19.00 per hour

• Overtime compensation
• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

Work Environment:

As a hybrid employee, you'll spend approximately 90% of your time working remotely and 10% of your time working onsite at one of our regional locations. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Career Growth Opportunities:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Contact Representative I, you'll have opportunities to:

• Develop your skills and knowledge through training and development programs
• Take on additional responsibilities and projects
• Collaborate with cross-functional teams to drive business results
• Participate in performance evaluations and goal-setting discussions

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

arenaflex is a company name replacement for the original company name mentioned in the job title and description. Apply for this job