Experienced Technical Content Designer – Customer Service and Support Experience

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our 278 million paid members across 190 countries. As a leader in the industry, we're committed to delivering exceptional customer service and support to our subscribers. To achieve this goal, we're seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. This role is a unique opportunity to make a significant impact on the support experience for our members and customer service agents.

About arenaflex

arenaflex is a global entertainment service that offers a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional streaming experience, and our customer service organization plays a critical role in achieving this goal.

The Role

As a Technical Content Designer on our Customer Service Content Strategy team, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. Your primary focus will be on creating and editing customer service content that helps our members navigate technical issues in a clear and simple way. You'll be responsible for leading large complex editorial projects, creating and editing content, ensuring consistent style and tone, and partnering with various teams to drive improvements.

Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams to drive improvements
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience in technical writing, editing, project management, and communications
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

Compensation and Benefits

arenaflex provides comprehensive benefits, including:

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off for full-time salaried employees

Work Environment and Culture

arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. Our team is passionate about delivering exceptional customer service and support, and we're looking for talented individuals who share our vision.

Why Join arenaflex?

* Opportunity to make a significant impact on the support experience for our members and customer service agents

• Collaborative and dynamic work environment with a talented team of professionals
• Comprehensive benefits package, including health insurance, retirement plan, and stock options
• Flexible work arrangements, including remote work options
• Opportunity to work on complex editorial projects and drive improvements
• Professional development and growth opportunities

How to Apply

If you're a motivated and talented Technical Content Designer with a passion for customer service and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job