Clinician Experience Specialist

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Responsibilities: Onboarding & Clinician Support Initiate contact with clinicians post-contract to outline onboarding steps and timelines. Guide clinicians through access to SCP systems (e.g., Okta, mySCP Connect, Workday). Track onboarding progress, ensuring timely completion of credentialing and enrollment tasks. Respond to clinician questions or route escalations to functional experts as needed. Maintain accurate clinician data in Salesforce and other internal systems. Scheduling & Workforce Coordination Collect clinician availability, preferences, and shift commitments. Create, update, and distribute monthly schedules ensuring complete coverage and minimal premium spend. Manage shift confirmations, cancellations, swaps, and APAY/Holiday Pay entries within Qgenda. Partner with Medical Directors and field operations to resolve open shifts and negotiate coverage. Ensure First Schedule Dates (FSD) and clinician details are accurately recorded in Salesforce (SFDC). Collaborate with Recruiting and Credentialing to align schedule readiness with start dates. Payroll & Expense Support Verify payroll hours from Qgenda, reconcile discrepancies, and coordinate submissions to Payroll. Assist clinicians with pay and reimbursement questions, escalating complex cases appropriately. Track and ensure completion of clinician expense reimbursements before payroll close. Clinician Relationship Management Serve as the primary point of contact for assigned clinicians, ensuring consistent communication and timely issue resolution. Develop trusted relationships that promote clinician engagement and retention. Communicate key updates, policy changes, and site-specific needs proactively. Offboarding & Data Accuracy Guide clinicians through offboarding steps, ensuring all documentation and final pay items are completed. Maintain current clinician contact information and update system records as required. Support reporting and analytics to track clinician satisfaction and operational metrics. Process & Quality Improvement Identify opportunities to improve workflows and clinician experience. Participate in ongoing training and calibration to maintain consistency and accuracy. Support initiatives aimed at standardization, automation, and cross-functional alignment. KNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal and written communication, organizational, and follow-up skills. Proven ability to use persistence, tenacity, and influence to negotiate and engage with clinicians. Able to work independently, prioritize and manage multiple demands in a deadline-driven environment. Ability to multitask in fast-paced, high-volume environments with strong attention to detail. Applies critical and strategic thinking to solve challenges. Ability to organize, prioritize, and manage time effectively. Works collaboratively and effectively in a team environment. Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, Windows, Outlook) and scheduling software (Qgenda). EDUCATION: High school diploma or GED, required. Associate’s or bachelor’s degree in business, healthcare, or related field, preferred. WORK EXPERIENCE/QUALIFICATIONS: 3+ years of experience in customer service, clinician support or scheduling within healthcare operations. Prior experience with high-volume scheduling of staff or clinicians, a plus. PRIMARY LOCATION: Remote - United States Pay Range: 46,163.00 - 65,601.00 USD annuallyThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. - We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. https://myscpbenefits.com/ Login name: corp-guest Password: weheal Apply To This Job