DTS ENGAGEMENT MANAGER DBME

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. DTS ENGAGEMENT MANAGER DBME Job Location: Division of Technology Services (DTS) 1400 West Washington Street, Phoenix, Arizona 85007 www.azdes.gov Posting Details: Salary: $99,958 - $109,959 Grade: S29 Closing Date: May 18, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated individual to join our team as an Application Development Supervisor (DTS Engagement Manager DBME). This will be done for both sectors to determine the requirements and to identify equipment or resources necessary to accomplish the projects for each group. This position will act as IT Project Leader for DES groups (AZTEC's DBME), when assigned, and make decisions on customer requests for feasibility, system needs, work schedules/tasks/time frames as needed. This position will act as IT Project Manager, for DES groups (AZTECs & DBME), when assigned, and make decisions on customer requests for feasibility, system needs, work schedules/tasks/time frames as needed. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Responsibilities include but are not limited to:

• Supervises the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Coaches team members on performance, completes employee performance evaluations and recommends pay actions.
• Supervise planning of project tasks, determine priorities, assign work to staff, evaluate and implement internal procedures as an active team member. Communicate to project staff on policies, procedures, and directives. Maintain needed staff level, ensure staff training requirements are met.
• Participate actively as a project team leader monitoring project progress, assess change impact, perform program testing, and maintain a reporting structure to measure accomplishments and schedule work. Consult with team members on technical issues. Review and approve staff output, e.g., analysis and definition documents, design documents, and program specifications.
• Attend project staff meetings; write project work plan and status/progress reports.
• Meet/confer with Customer departments to gather data, to review project documents and other products, to discuss plans, changes, and problems, and to propose alternative and solutions. Conduct user reviews, obtain approval of design documents/products; assess impact of changes to design, modify as required.
• Maintain competence in system development skills and techniques and current Information Technology.

Knowledge, Skills & Abilities (KSAs): Knowledge of:

• Thorough knowledge of service offerings, customer service principles and processes, back-office server applications, desktop applications, web-based applications, client/ server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies -Knowledge of all aspects of information Technology, including application program development and system design and implementation techniques.
• Digital computer equipment including mass storage services, communications systems and on-line computer capabilities.
• Must be knowledgeable of industry standards and trends in computer hardware and software, the overall mission and specific programs administered by DES, and the responsibilities of the Division of Technology Services in supporting the delivery of services for DES systems.
• Computer programming, applicable programming languages, database programming and design, job control language.

Skill in:

• Administrative and supervisory skills.
• Excellent interpersonal, written and oral communication.
• Communication, interpersonal relationship, implementation and leadership.
• Build strong relationships inside and outside the organization.
• Translate systems and program specifications into coded computer instructions; all new or modified systems are prepared with necessary manuals, charts, diagrams, and form design; all documentation is written to accurately reflect program operations within DTS standards.
• Team building skills, conflict resolution, proficient in written and oral communication, be proficient utilizing software products and related deliverables.
• Production problems are handled with minimal impact to production schedules; follow-up reporting is completed with resolution of the problem and no other production jobs being affected due to the solution of production problems.
• Resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately.

Ability to:

• Process ideas logically and to completion.
• Communicate effectively with individuals at all organizational levels.
• Balance, prioritize and organize multiple tasks.
• Demonstrated ability to supervise small to medium teams
• Work collaboratively in teams and across organizations
• Design effective Information Technology systems, develop programs, author design documents.
• Ensure programs are written within DTS standards; all new and changed program coding have been tested as indicated by output; all test results have been desk checked and walked-through; user sign-off on test results have been obtained.
• Develop effective training plans to maintain a well-trained employee.
• Provide training and direction to Information Technology Specialists on the principles and
• practices of computer programming.
• Demonstrated ability to evaluate and test emerging technologies.
• Demonstrated ability to understand and anticipate needs and priorities of both internal and external customers Licenses.

Selective Preference(s): The ideal candidate for this position will have:

• N/A

Pre-Employment Requirements:

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
• Employees shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Bachelor’s degree OR 3 or more years of experience in related discipline (or equivalent experience).

Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Benson Walker at (480) 318-4150 or email [email protected]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 318-4150. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. Apply To This Job