CX Systems Administrator
Your impact on our mission: You will be part of a high-caliber Revenue Technology team, helping to maintain continuity and delivery quality across the company's CX systems during a critical period. In this role, you will serve as an execution-focused partner for L3 support and planned roadmap work — keeping our CX & Ops platforms stable, our internal teams unblocked, and new features and functionality flowing to stakeholders on time.. You'll enjoy this role if you... Want to make a real, immediate impact by keeping critical systems running and internal teams productive Empathize deeply with end-user experience and take pride in prompt, complete resolutions Are comfortable operating in a structured but fast-moving environment where priorities can shift Are curious, resourceful, and driven to learn new platforms quickly Your day-to-day is... Handling L3 escalation for internal teams across Customer Experience and Operations as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice, Assembled, Forethought, Messaging In-App and Web, and Maestro Executing senior admin-level sprint tickets including configuration updates, new automation, and enhancements for CX and Ops platforms Meeting with business analysts and tech leads to discuss priorities and tradeoffs Creating and updating system and user documentation Participating in standups, sprint estimation, and grooming ceremonies You'll be successful in this role if you have... A Salesforce Certified Platform Administrator certification and a Platform App Builder, Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent experience) Experience handling L3 technical support escalations for internal teams or end users Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect, Assembled, Forethought, Maestro, Jira Service Desk) Strong organizational and time management skills, with the ability to manage a high volume of support requests Excellent verbal and written communication skills Comfort operating asynchronously and independently in a remote environment Competencies (Internal Only): Nimble Learning Customer Focus Manages Ambiguity Action Oriented Apply To This Job