Strategic Account Delivery Lead (Internal Only)
ABOUT US Food regulations play a critical role in bringing innovative products to market safely. But complying with these regulations is complex, and it’s easy to get wrong. That’s where we come in. Ashbury is the trusted regulatory partner for retailers and brands globally. We are dedicated to protecting brands and consumers by making global food labelling compliance easier. Creating trust: To trust a brand, consumers must be able to trust labelling. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands. Providing expertise: We are a highly versatile team of food technologists and regulatory experts with a unique blend of manufacturing, retail, enforcement, and commercial experience. Our clients rely on us to know every angle of product and labelling compliance, inside out. Through collaboration: Our clients choose to work with us as strategic partners to help them build and grow successful brands. We work side by side with them to interpret and apply legal guidelines, enabling them to scale innovation confidently and efficiently. OUR SERVICES Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling. Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy. Expand: we help our clients move into new, global markets with total compliance confidence, whilst avoiding unnecessary time, cost and enforcement action. Protect: we partner with our clients to interpret and apply the law and protect their brands and their consumers. ABOUT YOU Our Teams are the physical face and representation of our Values to our customers; you are: Welcoming: builds trusted relationships and fosters collaboration across teams and clients Positive: leads by example to create a high-performing, solutions-focused environment Confidence: acts with authority and credibility, grounded in deep expertise Simplicity: brings clarity to complexity, enabling scalable and efficient ways of working THE ROLE As a Strategic Account Delivery Lead within the Ashbury M&I team, you will operate at the forefront of Ashbury’s client delivery model, owning the successful onboarding, structuring, and strategic execution of key client accounts. You will translate complex client requirements into scalable delivery frameworks, ensuring our advisory teams are positioned to deliver consistently high-quality, compliant outputs. This is a senior, highly visible role requiring a combination of deep regulatory expertise, strategic thinking, and operational leadership. You will act as the central point of accountability for how client engagements are designed and delivered, shaping ways of working, driving consistency, and ensuring alignment between commercial intent and technical execution. You will work cross-functionally with Operations, Commercial, Advisory, and leadership teams to ensure that client onboarding is robust, efficient, and positioned for long-term success. Reporting to a Regulatory Manager, you will take ownership of delivery strategy across assigned accounts, ensuring performance, quality, and client satisfaction are achieved at scale. You will be responsible for: Leading end-to-end client onboarding, defining engagement models, delivery scope, and structured project frameworks aligned to strategic objectives Owning the design and implementation of scalable delivery models, ensuring consistency across accounts and alignment with Ashbury standards Establishing governance structures, processes, and workflows that enable high-quality, efficient, and repeatable service delivery Acting as the strategic interface between clients, Business Development, and Advisory teams, ensuring alignment from sale through to delivery Overseeing project setup across systems and platforms, ensuring clarity of scope, responsibilities, and expected outputs for delivery teams Driving operational excellence by identifying inefficiencies, risks, or gaps, and implementing sustainable solutions Providing senior technical oversight across key regulatory deliverables, including: Specification and pack copy review Artwork review Formulation review Regulatory adaptations Applying expert-level knowledge of regulatory frameworks, codes of practice, and policies to guide decision-making and manage risk Interpreting complex regulatory requirements and translating them into clear, actionable guidance for both clients and internal teams Leading capability development within advisory teams, including mentoring, training, and structured transition of account ownership Ensuring consistency in quality, accuracy, and performance across all client engagements Working closely with the Ashbury NL L&S team to align standards and delivery for new client onboarding Customer Focus and Relationship Management Act as a trusted partner to both external clients and internal stakeholders, building strong and effective working relationships Ensure a customer-first approach across all onboarding and delivery activities Translate client requirements into clear delivery plans that meet both regulatory and commercial needs Maintain a high level of responsiveness, clarity, and professionalism in all interactions SKILLSET / EXPERIENCE Knowledge Essential Degree-level qualification in a food, scientific, or regulatory discipline, or equivalent experience Expert-level regulatory knowledge, including food labelling legislation, codes of practice, and guidance Deep understanding of global regulatory frameworks and commercial implications for clients Extensive knowledge of product data lifecycle (PDL) processes, systems, and best practices Strong awareness of emerging regulatory trends, risks, and industry developments Experience Essential Substantial experience in a senior regulatory, technical, or related role Proven experience leading complex client onboarding and establishing scalable account delivery models Extensive experience with PDL systems and processes, including specification, artwork, and data management workflows Demonstrated experience designing and implementing structured processes and operating models within a consultancy or service environment Strong track record of managing complex, multi-stakeholder projects with strategic oversight Experience working cross-functionally with commercial, technical, and operational teams Demonstrable expertise in risk-based decision making and regulatory interpretation Fluent in spoken and written English, with an additional language considered beneficial, particularly in support of international collaboration and client delivery Proven ability to deliver high quality regulatory advice to clients, supporting informed decision making and ensuring compliance across Manufacturing and International markets Skillset Essential Strong strategic thinking and ability to translate client needs into scalable delivery solutions Advanced project and stakeholder management skills Excellent communication and influencing skills, with the ability to operate credibly at senior levels Ability to simplify complex regulatory and operational challenges into clear, actionable frameworks Proven ability to build, implement, and evolve processes that drive consistency and efficiency Commercial awareness, with an understanding of the impact of delivery models on business performance High attention to detail alongside a strong focus on continuous improvement Resilient and adaptable, able to navigate complexity and competing priorities Collaborative leadership style, enabling cross-functional alignment and team success Clearly demonstrates Ashbury Values by being trustworthy, positive and welcoming to people and ideas Apply To This Job