Service Supervisor

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor for the Premium Service Center l, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Supervisor. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you’ll do with “Our Training and Your Experience” Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on corrective maintenance and Customer Service Agreements (CSAs), and other service duties. Supervisor will be responsible for the effective management of resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base. Supervise Service Coordinators, Program Administrators in all aspects of service delivery. Supports the onboarding of new customers for the PSC. The financial impact is measured in the growth and delivery of Service products in the local CTC market. Performs other duties and responsibilities as requested or required. What You’ll Need Leadership Orientation – Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department. Advanced financial analytical skills including cost control (e.g. gross margin calculations). Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills. Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems). Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Requirements: Education: College degree, trade school or equivalent experience Preferred Experience: (but not required): 3-5 years of field service, project management or relevant engineering Previous supervisory Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. This posting is expected to remain open until 02/3/2026 #LI-Remote Apply To This Job