Senior Care Specialist
About Grubhub At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve. About the Opportunity The Internal Large Order Team (iLOT) is a specialized operations team responsible for managing high-value, high-touch orders end to end. The team proactively monitors live dashboards, ticket queues, and escalation channels to ensure successful delivery outcomes, prioritizing real-time resolution and operational excellence over volume. As a Senior Care Specialist on the Internal Large Order Team, you will own the coordination and resolution of complex orders, including large catering orders, and autonomous vehicle (robot) deliveries. You will act as a central point of contact across Care, Operations, merchants, diners, couriers, and external partners to mitigate risk, resolve issues in real time, and deliver a consistent, high-quality experience. This role requires strong operational judgment, comfort in fast-paced and ambiguous environments, and the ability to stay calm and decisive during time-sensitive, high-impact situations. Schedule: Monday - Friday 1:00PM to 9:00PM MST The Impact You Will Make Own end-to-end support for high-value and large orders, ensuring successful delivery outcomes through proactive monitoring and real-time issue resolution Manage escalations across large, complex, and time-sensitive orders, including autonomous vehicle (robot) deliveries Coordinate with diners, merchants, couriers, internal teams, and external partners to resolve operational and technical issues Execute customer- and merchant-facing outreach to prevent delivery failures and communicate clear next steps Apply policy-driven decision-making for cancellations, refunds, concessions, reassignments, and escalations Escalate and document product, platform, or partner issues while ensuring accountability and follow-through What You Bring to the Table Strong business judgment and interpersonal communication skills Process driven approach with proven problem solving ability Ability to work independently while collaborating across teams 2+ years of experience in operations, customer support, logistics, account management, or technical support Ability to adapt quickly to real-time operational demands and changing priorities Interest in customer and operations facing roles within a technology company Ability to work flexible schedules including evenings, weekends, and holidays Remote: $21.90 - $30.55 per hour. Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed. A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy. Apply To This Job