Customer Success Manager III ( East Region)
The Customer Success Manager III (CSM III) serves as a strategic advisor to enterprise-level customers. This role is responsible for driving long-term value, executive alignment, and advocacy across a defined portfolio of high-impact accounts. The CSM III leads cross-functional collaboration and supports the Customer Success team through mentorship and subject matter expertise.
Key Responsibilities
Serve as strategic lead for and own enterprise customer relationships. Develop and execute tailored customer success strategies. Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI. Partner across Sales, Product, Clinical, and Support to align execution. Act as an escalation point for complex or urgent issues. Cultivate executive relationships and strategic alignment. Coach and mentor CSM peers to support team-wide excellence. Monitor and influence metrics such as NRR, CSAT, and adoption. Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy. Core Competencies Executive Relationship Management Retention and Value Realization Business Outcome Framing and ROI Communication Business Case Development and Consultation Customer Advocacy Leadership Cross-Functional Influence Scaled Account Planning and Strategic Communication CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar) Leadership & Behavioral Competencies Strong executive presence and the ability to influence cross-functional stakeholders Strategic mindset with a focus on solving business challenges Empathy, active listening, and strong communication skills Leadership capabilities to guide and support team members and junior CSMs Education and Experience Bachelor’s degree or equivalent professional experience 6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology Proven success managing complex enterprise accounts and delivering business results None Base Salary Range: $105,000 - $108,000 per year Bonus/Commission Eligibility: Yes, variable incentive plan
Benefits
Offered:AvaSure sponsored Medical, Dental & Vision Safe Harbor 401K with Employer Matching up to 4% HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans Flexible Time Off Plan & Paid Holidays Parental Leave Generous Tuition & Continuing Education Reimbursement available Employee Referral Bonus Supervisory Requirements None Working Conditions & Travel Primarily office-based or remote with standard business hours Must be able to sit for extended periods with occasional walking/standing Up to 30% of travel is required to attend company, customer, or industry events Apply To This Job