Sr. OEM Quality Specialist
Eaton’s IS VEH VGNA division is currently seeking a Sr. OEM Quality Specialist. What you’ll do: The Sr. OEM Quality Specialist will plan, support, coordinate and lead activities with preparing, obtaining and sustaining customer interface and communication for the Commercial Vehicle NA region. What you’ll do: Develop and maintain processes that support the Customer Satisfaction and QMS interfaces with our OEM customer. Ensures processes meet the multiple requirements of IATF16949/ISO9001, EQS and customer specifics by designing and simplifying processes to meet all requirements simultaneously. Support improvment of key quality metrics (ZMPD PPM, Warranty, Internal PPM, PPAP on time, etc.) regionally. -Support a Six Sigma project whose scope is regional -Support Kaizen events or BPIs where his/her expertise is required Eaton region primary customer contact responsible for: -Coordinate all proactive customer notifications (PPCR / PPCN / SREA / etc.). -Coordinate all PPAP submissions. -Coordinate all ZMPD/LMPD related issues. -Coordinate all 8D related issues (along with on time responsiveness) Within OEM: Prepares and presents both reactive and proactive Quality Improvement Plan presentations within region, including: -Customer scorecard reviews -Coordinate submission of 8D’s when needed -Support OEM PPM roadmap Within Eaton: Manages OEM Score Cards in order to: -Add new customers. -Ensure compliance to customer quality expectations. -Review and resolve discrepancies between OEM and Eaton Quality scorecards. -Maintain and communicate Customer Satisfaction metrics to the organization -Prepare and host monthly scorecard reviews with cross functional team Support Customer Focus processes within region. -Act as a back-up when Customer Focus meeting review lead is absent. Support Fresh Eyes audits as required. Manage, assess, communicate and monitor changes to Customer Specific Requirements Manuals (quality, packaging, labeling, Country of Origin). Support deployment for Change Control Process Lead APQP activities for New Product Launches, when applicable Support 3rd party audits as needed for both plant and regional locations Engage in Customer visits and support CSE team #LI-MB2 Qualifications: Required Basic Qualifications: Minimum Bachelor’s Degree from an accredited institution Minimum 5 years of quality experience Minimum 5 years of ISO9001 experience Minimum 5 years experience supporting 8D’s and corrective actions Preferred Qualifications: Automotive manufacturing experience ISO/IATF auditor training Experience in accessing customer scorecards Experience with Microsoft Applications (Excel, Word, Power Point, SharePoint) Skills: Comfort around higher management, conflict management, interpersonal and political savvy (supplier/customer relationships), business acumen, process management, and excellent communication skills. It is important that the OEM quality analyst has an understanding of the CV Business Model in order to appropriately interact with the regional and plant functions and the customers in order to deploy the Customer Specific processes and identify opportunities to improve the effectiveness of the Quality Management System around this area, ensuring and adequate use of resources where it is deemed most necessary and cost effective. Role will require 5-10% of travel All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. Apply To This Job