Senior Business Consultant (Strategic Accounts)
About the role We’re looking for a Senior Business Consultant to strengthen and expand our relationships with top pharma and enterprise clients. In this role, you’ll focus on building long-term partnerships, securing contract renewals, and identifying new opportunities within existing accounts. You’ll work closely with Delivery Managers and our Head of Growth to ensure our clients stay with us and grow with us. What You’ll Be Responsible For You will own strategic accounts commercially and operationally from the business side. Your responsibilities will include: Strategic Account Ownership Managing and growing strategic pharma and biotech accounts Building long-term client relationships across multiple stakeholders Leading commercial conversations and continuation processes Driving renewals, upsells, and cross-sell opportunities Creating and executing account growth strategies and execution plans Commercial Ownership Owning revenue targets within assigned accounts Managing forecasting and commercial pipeline visibility Identifying white-space opportunities across organizations Leading account expansion initiatives Supporting pricing and commercial negotiations Client Leadership Working directly with executives, procurement, clinical, platform, and AI/data science stakeholders Leading difficult conversations when needed Challenging clients constructively Creating momentum and pushing decisions forward Escalating risks early instead of reacting late Internal Coordination Working closely with Delivery Managers, engineers, architects, and leadership Ensuring risks and delivery concerns are surfaced transparently Helping improve clarity between Account Management and Delivery responsibilities Driving alignment between commercial goals and delivery realities What Success Looks Like After 12 Months Strategic accounts are growing through upsells and cross-sells Risks are identified earlier instead of becoming escalations Clients see you as a trusted and proactive partner Continuations happen with better planning and less last-minute pressure Internal communication between Sales and Delivery improves Opportunities are driven proactively, not reactively You operate independently with high ownership and minimal hand-holding What Kind of Person Thrives Here You will likely succeed in this role if you: naturally take ownership, move with urgency, think strategically but execute practically, are resilient and comfortable with direct communication, ask sharp questions, challenge respectfully, learn fast, and bring solutions instead of only identifying problems. We value: Energy Execution Curiosity Accountability High pace Clear communication Commercial thinking Independent decision-making What Usually Fails Here This role is probably not for you if you: wait for instructions, avoid difficult conversations, prefer excessive consensus-building, over-strategize without execution, need heavy structure and constant guidance, focus more on talking than delivering, struggle in fast-changing environments, or take direct feedback personally.
Requirements
Must-Have Experience managing enterprise or strategic accounts Experience in consulting, technology, data, AI, or software services environments Track record of growing accounts commercially - renewals, upsells, expansions Strong ownership mentality Ability to manage executive-level conversations Experience handling commercial negotiations Ability to operate independently in ambiguous environments Strong communication and stakeholder management skills Strong Plus Pharma or biotech industry experience Experience working alongside delivery or engineering teams in a professional services model Familiarity with AI, data science, or analytics initiatives Experience working in scaling organizations Why Join Appsilon You will work with: global pharmaceutical and biotech clients, highly technical and ambitious teams, strategic AI and data science initiatives, and clients solving meaningful real-world problems. You’ll have real ownership, direct impact on strategic accounts, and the opportunity to shape how we grow relationships with some of the world’s leading organizations. If this sounds energizing rather than intimidating, we’d love to talk. Our offer: Fully remote work, with flexibility to collaborate across time zones and align working hours with key client needs. A strategic account management role with real ownership - you build and grow long-term partnerships with global pharma and life sciences clients. Direct influence on revenue stability and expansion through renewals, upsell, and executive-level relationship building. Close collaboration with Delivery Managers and Growth leadership to ensure clients experience consistent value and choose Appsilon as a long-term partner. Competitive B2B compensation aligned with experience, responsibility, and business impact, with clear and transparent terms. Time and budget for continuous professional development, including life sciences domain knowledge, negotiation skills, and industry events. Exposure to senior stakeholders and decision-makers at leading pharma organizations, with opportunities to strengthen your consulting and advisory profile. Modern equipment (MacBook or ThinkPad with Linux) and tools that support effective, remote-first account management. A remote-first, trust-based culture built on ownership, accountability, and partnership - internally and with clients. Important note: To complete the hiring process, you need to have a valid government-issued ID (for Polish citizens) or a valid passport (for non-Polish citizens). What can you expect during the recruitment process? General interview with the People Team Recruitment Task Interview with Hiring Manager Reference check Culture-fit interview with the Team Offer Does this sound like a great opportunity for you? Use the Apply button below! Appsilon is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. Apply To This Job