Senior Business Operations Associate

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Job Summary: The Sr. Business Operations Associate is a strategic operational partner to the Operations Leadership team, enabling effective decision-making, execution, and communication. This role focuses on coordinating leadership priorities, strengthening operational rigor, and translating complex information into clear, executive-ready insights. The position requires strong independent organizational judgment, analytical thinking, and the ability to anticipate leadership needs in a fast-paced environment. Duties & Responsibilities: Leadership & Operational Support Act as a central coordination point for the Operations Leadership team to ensure alignment across priorities, timelines, and stakeholders. Manage leadership calendars and meeting preparation, ensuring leaders are well-prepared for key engagements. Support execution of strategic initiatives by tracking progress, monitoring action items, and coordinating follow-ups. Provide operational structure and organization to ensure initiatives are executed on time and at a high standard. Identify and recommend process improvements to increase efficiency and reduce operational friction. Plan and support leadership meetings, offsites, and team events, including logistics and materials. Leads and manages complex, cross-functional projects with end-to-end thinking in mind Navigates and guides operational Leadership on competing priorities to ensure the right actions are taken timely Trusted advisor to senior operational leadership, staying one step ahead by anticipating and understanding needs for upcoming operational leadership, CLT and Board meetings. Ties together data required for decision-making so outcomes are delivered accurately and timely Executive Communication & Presentations Draft, edit, and manage internal communications on behalf of operations leadership. Develop clear, compelling PowerPoint presentations for senior leadership and board-level audiences. Synthesize data, strategy, and operational updates into concise, executive-ready narratives. Prepare briefing materials, summaries, and presentations to support leadership decision-making. Reporting, Analytics & Insights Design, build, and maintain executive dashboards, KPIs, and recurring reports. Ensure accuracy, consistency, and clarity across all reporting and performance metrics. Translate complex operational, financial, or technical data into actionable business insights. Validate the integrity of operational data, including tracking and trending results across teams. Partner with leaders to identify insights, risks, and opportunities through data analysis. Cross-Functional Collaboration Partner with cross-functional teams to coordinate deliverables and ensure timely execution of initiatives. Serve as a professional point of contact with internal and external stakeholders at all levels. Build strong working relationships across the organization to support leadership goals and operational effectiveness. Required Skills: Exceptional organizational skills with the ability to manage multiple priorities and deadlines. Strong written and verbal communication skills, with executive-level presence. Demonstrated ability to influence outcomes and support decision-making. Proactive problem-solving and critical-thinking capabilities. High degree of ownership, accountability, and attention to detail. Ability to handle confidential and sensitive information with discretion. Advanced proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint); experience with Microsoft Project and/or Visio is a plus. Strong skills in spreadsheet development, reporting, and data analysis. Qualifications: Education: Bachelor’s degree or equivalent relevant experience. Substantial professional experience may be considered in lieu of a formal degree. Experience: 8+ years of experience in business operations, executive support, or a comparable role supporting senior leadership. Working Conditions Remote with occasional business travel Compensation & Benefits: 401k Retirement Plan Medical, Dental and Vision insurance on first day of employment Generous Paid Time Off Employee Assistance Program and more Compensation range: $80000 - $120,000 annually This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. PPL believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Apply To This Job