Senior Salesforce Consultant (Service Cloud/Chat)
*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a05dcbd-c934-83e9-88e6-d230480f8a93-1" data-turn-id-container="request-6a05dcbd-c934-83e9-88e6-d230480f8a93-1" data-testid="conversation-turn-62" data-scroll-anchor="false" data-turn="assistant"> Job Title: Senior Salesforce Consultant (Service Cloud/Chat) Key Skills: Salesforce Service Cloud, Salesforce Chat, Apex, Lightning Web Components (LWC), Copado, Omni-Channel, CRM, Case Management, DevOps, Salesforce Architecture Experience: +5 YOE. Location: Colombia Mode: Remote. We at Coforge are hiring Senior Salesforce Consultant (Service Cloud/Chat) (#140361635) with the following skill set.
Key Responsibilities
Design, implement, and optimize scalable Salesforce Service Cloud and Chat solutions, including omnichannel routing, case management, and customer engagement workflows. Customize and integrate Salesforce solutions using Apex, Lightning Web Components (LWC), and platform capabilities to meet business and technical requirements. Advise business and technical stakeholders on best practices for chat workflows, agent enablement, CRM processes, and cross-cloud architecture strategies. Support DevOps processes, user enablement, system adoption, and platform optimization through deployment automation, governance, and technical guidance. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or equivalent practical experience. 5+ years of experience implementing Salesforce Service Cloud and customer engagement solutions. Strong hands-on experience with Salesforce Service Cloud, Chat, omni-channel routing, and case management processes. Expertise in Salesforce customization using Apex and Lightning Web Components (LWC). Experience working with Salesforce DevOps tools such as Copado or equivalent deployment platforms. Strong understanding of CRM workflows, chat deflection strategies, and customer service operations. Experience collaborating with business and technical stakeholders to lead solution design and implementation discussions. Knowledge of Salesforce security, data integrity, compliance, and governance best practices. Excellent communication, stakeholder management, and consulting skills. Experience working in Agile environments and cross-functional delivery teams. Preferred Skills: Salesforce certifications such as Service Cloud Consultant, Omni-Channel Supervisor, or Chat Specialist. Experience with Agentforce, Data Cloud, or advanced Salesforce products. Familiarity with Salesforce migrations and multi-cloud integrations. Experience working with distributed, onshore/offshore, or consulting delivery teams. Posted On: 14-05-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. Apply To This Job