Magento Support Engineer (remote)
Req ID: 364511 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA). We are currently seeking a Magento Support Engineer to join our team in Toronto, ON (remote). In this Support Engineer role, provide application support for Adobe Commerce (Magento). Responsibilities include incident management, bug resolution, performance tuning, environment monitoring, and support for integrations across global eCommerce operations. Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues. Resolve module conflicts, theme rendering issues, indexing failures, and caching problems. Manage incidents, perform root-cause analysis, and apply patches or configuration fixes. Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance. Monitor logs, queues, cron jobs, and overall system health. Troubleshoot integrations with ERP (SAP/Oracle), PIM, OMS, payment gateways, shipping, and tax services. Validate API calls (REST/GraphQL), data transformations, and sync failures. Support Adobe Commerce Cloud (PaaS), AWS, Azure, or GCP deployments. Assist with CI/CD, Docker/Kubernetes-based deployments, and rollback management. Work with product managers, QA, infra teams, and developers. Produce RCA reports, deployment documentation, and knowledge base articles. Qualifications 5+ years of Magento/Adobe Commerce support or development experience. 5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills. 5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Apply To This Job