Business Analyst - Order Management

Sr. Analyst - Process Analytics - SCM Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are inviting applications for the role of BA Order Management In this role you will be responsible for 1) End to end Order Entry (2) Understanding of the OTC cycle (3) Reporting interpretation & strategy building Responsibilities: - Understanding of the OTC cycle and where Order Entry fits - To have an understanding of the Order Management process from the start to the end - Understanding of the Supply chain industry specifically Steel Industry - Should be capable of Design thinking - Respond to customer inquiries and problem escalations - Maintain a thorough understanding of client process and policies - Provide excellent customer service to our customers - Responsible to demonstrate capacity for critical thinking and analysis. - Responsible to showcase strong work ethics with the ability to work well both independently and within the context of a larger team-oriented environment - Candidate should be comfortable with 5 days working and should be flexible w.r.t timings. - Excellent verbal and written communication skill - Proficient in Excel and Advanced Excel - Ability to interact with customer independently - Facilitation skills/ excellent communication and presentation skills Ability to interact with all levels of management strong presentation skills with clear and concise communication

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science Certifications APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR)International Institute for Procurement and Market Research (IIPMR), Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy Required Skills Agile Methodology, Client Relations, Collaboration Tools, Cost Reduction Solutions, Data Analytics, Data Reporting, Design Thinking, Executive Presence, Inclusion, Lean Six Sigma (LSS), Microsoft Excel, Microsoft Visual Basic for Applications, Oracle SOA Suite, Personal Effectiveness, Predictive Forecasting, Reporting, SOA Integrations, Storytelling, VBA Macros, Visualizations Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Process Analytics - SCM Remote Type - Remote Work Shift - Day Job (India) Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Apply To This Job