Senior Manager, Technical Writing - Capital One Software job at Capital One in US National

Senior Manager, Technical Writing - Capital One Software (Remote) locations Richmond, VA US Remote time type Full time job requisition id R240956 Senior Manager, Technical Writing - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, data security and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. ​This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this player-coach capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally you will drive development of technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities

Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development. Define the documentation vision, including tool selection, style guides, and information architecture. Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle. Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality. Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation Review documentation for consistency across processes through application of standards and style guides Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines). Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership. Create technical documentation for APIs, SDKs and integrations Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) Conduct in-depth interviews with subject matter experts to fully understand the architecture or products Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization Develop Content that drives searchability for SEO and LLM optimization Maintain and continuously update content management system(s) of documentation Basic Qualifications: Bachelor’s degree or military experience. At least 10 years of experience writing technical documentation for software solutions At least 4 years of people management experience At least 3 years of experience with Markdown and Git ​ Preferred Qualifications: 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence. Experience writing technical documentation for data security software Skilled at transforming deeply technical content into clear, useful customer-focused materials Ability to collaborate with developers to translate their content into easily understood documentation Experience writing in an Agile software development process Strong understanding of data management technologies and processes 3+ years of experience with SDLC 3+ years of experience in software development 1+ year experience in a financial services industry 3+ years experience working in an Agile environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process Management Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Apply tot his job Apply To this Job