[Remote] Collections Specialist
Note: The job is a remote job and is open to candidates in USA. MOHELA is seeking dedicated professionals to join their team as a fully remote Private Credit Collector. The role primarily involves performing collection activities to recover losses from assigned accounts, communicating with debtors, and ensuring compliance with regulations.
Responsibilities
- Communicate with debtors in regards to the repayment of their delinquent debt
- Perform skip tracing to locate debtors
- Ensure all accounts are worked within client standards and Federal Regulations
- Maintain continuing education, training in industry career development
- Other duties assigned by management
Skills
- High School Diploma, GED, or equivalent
- Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
- Demonstrated stable work history
- Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated
- Ability to meet all office and technology requirements
- Basic keyboarding skills and PC experience in a windows environment
- Effective written and verbal communication skills
- Strong listening skills, ability to follow written and/or verbal instructions
- Good mathematical skills including calculator skills
- Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
- Strong organizational skills and the ability to meet tight deadlines
- Negotiation, counseling and problem solving skills
- Reliable, ability to work flexible day, evening and weekend hours as required
- Ability to learn company collections computer system and phone system
- Persistent, ability to overcome objections, ability to remove barriers
- Team player
- Associate degree or higher preferred
- Preference given to candidates with call center experience
Benefits
- Full Benefits Package
- Generous Paid-Time-Off
Company Overview
- MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. It was founded in 1981, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.mohela.com/.
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