Experienced Customer Support Agent – Remote in Select States

Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join arenaflex, a leading provider of innovative solutions in the tire and rubber industry, as a Customer Support Agent. As a Customer Support Agent at arenaflex, you will play a vital role in handling emergency tire breakdowns and other tire service requests for commercial fleet customers. You will be the first point of contact for our customers, providing timely and effective support to ensure their needs are met. Your exceptional communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.

About arenaflex

arenaflex is a forward-thinking company that operates a 24/7/365 contact center in support of one of the largest tire and rubber companies in the world. Our team is dedicated to providing exceptional customer service, and we are committed to creating a positive and inclusive work environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Responsibilities

As a Customer Support Agent at arenaflex, your key responsibilities will include:

• Handling emergency tire breakdowns and other tire service requests for commercial fleet customers
• Collecting breakdown information from commercial truck drivers and dispatching road service to tire dealerships across the US and Canada
• Providing timely and effective support to customers, ensuring their needs are met
• Multitasking with precision, making decisions quickly, and remaining courteous while handling multiple streams of communication
• Verifying information, troubleshooting problems, and tracking all communications
• Collaborating with the team to ensure seamless support experiences for our customers

Requirements

To be successful in this role, you will need:

• To reside in one of our authorized states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, or Wisconsin
• To be at least 18 years old
• A high school diploma or equivalent
• One+ year experience in a fast-paced customer service environment
• Excellent written communication skills
• The ability to communicate in English clearly and effectively
• A clear phone voice
• A dedicated, quiet workspace in the home away from background noises
• Strong computer skills using Microsoft Office programs
• The ability to comprehend online learning
• The ability to retain and apply new knowledge, policies, and account updates
• The ability to troubleshoot computer and internet issues
• The ability to work on holidays and mandatory overtime when required

Technical Requirements

To be eligible to work at arenaflex, our remote employees must agree to perform all work from their primary, designated home address, of which arenaflex has confirmed meets all technical performance requirements. In addition, our remote employees must agree to provide their own computer equipment and use it during all worked hours.

• Internet: A reliable and stable high-speed internet connection with a minimum of 10 mbps download speed, 5 mbps upload speed, and ping/latency/round trip less than 100 ms, jitter less than 10 ms.
• Computer: A PC or laptop with a processor with CPU Mark greater than 3000 on Passmark, 8GB or more RAM, Windows 11 operating system, Adobe Reader set to default PDF viewer, and Google Chrome web browser.
• Peripherals: Wired analog or USB headset with built-in microphone, external keyboard and mouse, webcam, and dual monitors.

Benefits

As a full-time employee at arenaflex, you will be eligible for the following benefits:

• Double-pay when working on 9 arenaflex holidays
• Ability to earn 144 hours paid time off per year
• Health, dental, and vision insurance, with arenaflex paying half of the employee premium
• 401(k) available after 1 year of service
• Paid remote training via Microsoft Teams
• Weekly paycheck

Schedule and Pay

These are fixed schedule positions, and working the weekend is required. Specific schedules will be discussed during your interview. Wages depend on the specific hours you are on the clock, with a shift premium of $15.50 per hour during 2nd shift hours, $16.00 per hour during 3rd shift hours, and $16.00 per hour during weekend hours worked.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Note

All job offers are contingent upon successful completion of a criminal background check, drug screen, and verification of computer and internet specifications. Apply for this job