Experienced Customer Support Specialist – Web & Scheduling Application Support

At arenaflex, we're on a mission to revolutionize the way people schedule meetings and appointments. Our Customer Experience team is at the forefront of this mission, providing a high-touch experience to each customer and empowering them to maximize our product's potential. We're now seeking an experienced Customer Support Specialist to join our team and help us deliver exceptional support to our customers.

About the Team & Opportunity

Working on arenaflex's Customer Experience team is an exciting opportunity to be part of a rapidly growing company that's making a significant impact in the scheduling industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares this passion. As a Customer Support Specialist, you'll be the first point of contact for our users when they need help or have questions, providing solutions and creating the best possible arenaflex support experience.

A Day in the Life of a Customer Support Specialist at arenaflex

As a Customer Support Specialist, you'll be responsible for resolving tickets via Live Chat, Phone, or Email in a fast-paced environment. You'll have the opportunity to participate in arenaflex support initiatives and will be measured by personal and team goals & metrics. You'll work collaboratively with a passionate, customer-centric team to deliver exceptional support to our customers.

Key Responsibilities:

* Be the first point of contact for our users when they need help or have questions, providing solutions and creating the best possible arenaflex support experience

• Help our customers schedule more meetings
• Take a consultative approach to problem-solving
• Maintain fantastic written communication skills
• Be a arenaflex product, use-case, and scheduling industry expert
• Patiently empathize with customers with every interaction
• Attend ticket audits and receive active feedback on a regular basis
• Document & advance customer and internal issues appropriately
• Go above and beyond to serve our customers and your team (be a self-starter)
• Use your technical savviness and resourcefulness to assist customers relatively autonomously
• Take ownership over the customer experience you provide

What We Need from You:

* 1+ years of experience in software (SaaS) customer support

• Technical software troubleshooting skill and experience
• Live Chat or Phone customer support experience a plus
• Someone who thrives in a challenging, fast-paced environment and enjoys helping people
• A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
• Drive and ability to thrive in a metrics-focused role and team environment
• Phenomenal written and verbal communication skills
• Outstanding time management skills
• Someone who works collaboratively with a passionate, customer-centric team
• Authorized to work lawfully in the United States of America. arenaflex does not engage in immigration sponsorship at this time.

Available Shifts:

* This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 10am to 7pm ET.

What's in it for You?

Ready to make a serious impact? Millions of people already rely on arenaflex's products, and we're still in the midst of our growth curve — it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing arenaflex to be a part of your professional journey.

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at arenaflex. To learn more about our hiring process, please visit our careers page at [arenaflex careers page].

Compensation & Benefits:

arenaflex offers a competitive total rewards package, including a base salary, Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits. The ranges listed below are the expected annual base salary for this role, subject to change.

• Tier 1 Hourly: $19.62—$26.55 USD
• Tier 2 Hourly: $19.62—$26.55 USD
• Tier 3 Hourly: $19.62—$26.55 USD

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a rapidly growing company that's making a significant impact in the scheduling industry, please apply to this job. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive and equitable workplace where everyone can thrive. Apply To This Job Apply for this job