Experienced Full Stack Customer Service Representative – Everyday Banking at arenaflex

Join arenaflex, a leading financial services company, as we seek an exceptional Associate Customer Service Representative in Everyday Banking. As a key member of our team, you will play a vital role in delivering a best-in-class customer experience, providing empathetic support, and resolving complex issues with financial products and services. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to grow your career, we encourage you to apply.

About arenaflex

arenaflex is a forward-thinking financial services company that's committed to helping our customers achieve their financial goals. We're dedicated to building strong relationships with our customers, and we're passionate about delivering innovative solutions that meet their evolving needs. As a leading provider of financial services, we're proud to offer a wide range of products and services that help our customers manage their finances, grow their wealth, and achieve their dreams.

CSBB Operations at arenaflex

CSBB Operations is a critical component of arenaflex's customer service strategy, providing a diverse set of foundational operational and contact center services for our enterprise and consumer, small business, and wholesale customers. Our team is responsible for delivering stability, scalability, and security for arenaflex, while also providing a best-in-class customer experience. Our services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

In this role, you will:

* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to more senior employees

Required Qualifications:

* 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues

• Ability to execute in a fast-paced, high-demand, metric-driven call center environment
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge, understanding, and experience of internet, mobile, and social media technology

Job Expectations:

* Must be able to attend full duration of required training period

• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted

Training Schedule:

* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about arenaflex banking products, procedures, and services

• Training class starts on 7/7 or 7/28 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training
• We’re open from Sunday - Saturday, 6:00 a.m. – 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy

Compensation:

* Starting rate $20.00 per hour

Posting Location(s):

* 1301 Solana Blvd. Bldg #1, Westlake, TX 76262

We Value Equal Opportunity

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at arenaflex.

Drug and Alcohol Policy

arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by arenaflex. b. arenaflex requires you to directly represent your own experiences during the recruiting and hiring process. Apply To This Job Apply for this job