Experienced Customer Care Coordinator – Part-Time Remote Hybrid Role at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer care team, the Customer Care Coordinator plays a vital role in ensuring seamless interactions with our customers, providing backup support to our Customer Service Representatives, and driving sales order processes forward. If you're passionate about delivering top-notch customer service, possess excellent communication skills, and thrive in a dynamic, remote work environment, we invite you to join our arenaflex team as a part-time Customer Care Coordinator.

About arenaflex

arenaflex is a leading [industry/field] company that has been at the forefront of innovation and customer-centricity for [number] years. Our commitment to excellence has earned us a reputation for delivering exceptional products and services that meet the evolving needs of our customers. As a part of our team, you'll be working with a talented group of professionals who share a passion for delivering outstanding customer experiences and driving business growth.

Responsibilities

As a Customer Care Coordinator at arenaflex, you'll be responsible for:

• Providing assistance in all customer-related matters, ensuring timely and effective resolution of customer inquiries and concerns
• Maintaining a positive and friendly demeanor when interacting with customers, both in-person and remotely
• Navigating arenaflex's Axapta software to create and release sales orders, ensuring seamless sales order processes
• Communicating with customers and vendors throughout the sales order process via phone and/or email
• Quoting on contracts and following up on quotes to drive sales growth
• Calling customers for additional information as needed to ensure accurate order fulfillment
• Ensuring that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time
• Coordinating pick up/delivery of orders to ensure timely and efficient delivery
• Maintaining a list of all customers, including email and phone numbers, to identify opportunities for upselling and cross-selling
• Assisting customer service representatives at checkout counters to reduce customer wait times when available
• Conducting customer surveys to gather feedback on product satisfaction and delivery timeliness
• Registering and tracking customer complaints with follow-up and resolution
• Creating reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets

Requirements

To succeed in this role, you'll need:

• Strong communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues
• Ability to navigate and utilize arenaflex's Axapta software for sales orders
• Proficiency in Excel for creating and modifying spreadsheets
• Customer service experience, preferably in a sales environment, with a proven track record of delivering exceptional customer experiences

Nice-to-haves

While not essential, the following skills and experiences would be beneficial:

• Experience in a remote work environment, with the ability to work independently and manage time effectively
• Familiarity with sales order processes and customer relationship management, with a deep understanding of the sales cycle and customer needs

Benefits

As a part-time Customer Care Coordinator at arenaflex, you'll enjoy:

• Flexible working hours within a specified schedule, allowing you to balance work and personal life
• Opportunity to work remotely with occasional in-store visits, providing the flexibility to work from anywhere
• A dynamic and supportive work environment that encourages growth and development
• Opportunities for career advancement and professional growth within arenaflex
• Competitive compensation and benefits package, including [insert benefits, e.g., health insurance, retirement plan, etc.]

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications outlined above, we invite you to apply for the Customer Care Coordinator role at arenaflex. Please submit your resume and a cover letter outlining your experience and qualifications to [insert contact information]. We look forward to hearing from you! Apply for this job