Experienced Customer Service Trainee – Senior Care Support

At arenaflex, we're dedicated to providing exceptional healthcare services to our members, and we're seeking a talented and compassionate Customer Service Trainee to join our Senior Care Customer Service Department. As a Customer Service Trainee, you'll play a vital role in supporting Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. If you're passionate about delivering outstanding customer service and have a strong desire to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare organization that has been serving Tennesseans since 1945. As the state's largest health benefit plan company, we're committed to helping our members find their own unique paths to good health. Our team is dedicated to providing exceptional service, and we're proud to be a remote-first organization with a focus on physical, financial, and community good health.

Job Responsibilities

As a Customer Service Trainee, you'll be responsible for:

• Receiving, investigating, and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone, chat, email, and TEAMS
• Ensuring all customer communication is clearly documented
• Educating callers to ensure resolution is achieved on first contact
• Participating in required testing and training programs
• Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Adhering to assigned schedules and working overtime as required

Key Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently and collaboratively as part of a team
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Training and Development

As a Customer Service Trainee, you'll participate in a comprehensive 12-14 week training program that will equip you with the skills and knowledge needed to succeed in this role. The training program will cover topics such as:

• Customer service principles and best practices
• Medicare and healthcare regulations
• Communication and interpersonal skills
• Time management and productivity techniques
• Conflict resolution and problem-solving strategies

Work Environment and Culture

arenaflex is a remote-first organization, and as a Customer Service Trainee, you'll have the opportunity to work from home or a designated remote workspace. Our team is dedicated to creating a positive and supportive work environment, and we encourage collaboration, open communication, and continuous learning.

Compensation and Benefits

As a valued member of our team, you'll receive a competitive salary and benefits package, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development
• A tobacco-free hiring practice and a commitment to promoting health and wellness in the community

How to Apply

If you're passionate about delivering exceptional customer service and have a strong desire to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We do not discriminate on the basis of race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Tobacco-Free Hiring Statement

arenaflex is a tobacco-free hiring organization, and we do not hire individuals who use tobacco or nicotine products in any form. We're committed to promoting health and wellness in our community and encourage all applicants to consider quitting tobacco or nicotine products.

Background Check

All applicants will be required to pass a background check, which includes an illegal drug and tobacco/nicotine test. If your post-offer screening result is positive for illegal drugs or tobacco/nicotine, or if your background check is verified to be unsatisfactory, you may be disqualified from employment, and the job offer will be withdrawn.

Resources

If you're interested in quitting tobacco or nicotine products, we encourage you to visit smokefree.gov or call 1-800-QUIT-NOW for resources and support.

About the Role

This is a full-time position, and the working hours for the training period are 8:00 am – 4:45 pm EST, with one day on-site for the first half of training and multiple days on-site for the last half of training. After training concludes, work hours are in a weekly rotating shift, where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST. Must live in a 50-mile radius to Chattanooga.

Number of Openings Available

We have 14 openings available for this role.

Worker Type

This is an employee position.

Company

Applying for this job indicates your acknowledgement and understanding of the following statements: arenaflex will recruit, hire, train, and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Disclaimer

arenaflex is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or any other method without a valid, written Direct Placement Agreement in place for this position from arenaflex HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by arenaflex as a result of the referral or through other means. Apply for this job