Experienced Full Stack Customer Service Coordinator – Estates

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Coordinator to join our Estates team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, resolving complex issues, and exceeding customer satisfaction goals.

About arenaflex

arenaflex is a leading financial institution that is committed to helping our customers achieve their financial goals. We believe in the power of one – one customer at a time, one employee at a time, and one community at a time. Our mission is to provide innovative financial solutions that make a real difference in people's lives. We are proud to be a diverse and inclusive organization that values creativity, collaboration, and community involvement.

The Role

As a Full Stack Customer Service Coordinator, you will be responsible for:

• Providing exceptional customer service to our customers via phone, email, and chat
• Resolving complex customer issues in a timely and professional manner
• Collaborating with internal teams to resolve customer issues and improve overall customer experience
• Analyzing customer feedback and making recommendations for process improvements
• Staying up-to-date on product and service offerings to provide accurate and informed support to customers
• Meeting or exceeding customer satisfaction goals and key performance indicators (KPIs)
• Participating in ongoing training and development to improve skills and knowledge

Key Responsibilities

* Provide exceptional customer service to customers via phone, email, and chat

• Resolve complex customer issues in a timely and professional manner
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Analyze customer feedback and make recommendations for process improvements
• Stay up-to-date on product and service offerings to provide accurate and informed support to customers
• Meet or exceed customer satisfaction goals and KPIs
• Participate in ongoing training and development to improve skills and knowledge

Essential Qualifications

* High school diploma or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience with customer relationship management (CRM) software
• Knowledge of financial products and services
• Certification in customer service or a related field

Work from Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• Private network that is password protected and has ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Work from Home Location Requirements

* Candidates must live within 100 miles of one of the following zip codes: + 23060 (Richmond, VA) + 23320 (Chesapeake, VA) + 33634 (Tampa, FL) + 89144 (Las Vegas, NV) + 75024 (Plano, TX) + 19801 (Wilmington, DE)

• Report in person, when required, with at least 24 hours notice

Compensation and Benefits

* $21 per hour

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Learn more at the arenaflex Careers website

Why Join arenaflex?

* We believe in the power of one – one customer at a time, one employee at a time, and one community at a time

• We are committed to diversity and inclusion in the workplace
• We offer a comprehensive, competitive, and inclusive set of benefits that support your total well-being
• We are a dynamic and fast-paced organization that values creativity, collaboration, and community involvement

How to Apply

If you are a motivated and customer-centric professional who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at [insert contact information]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about arenaflex's recruiting process, please send an email to [insert contact information]. Apply for this job