Experienced Phone and Data Entry Specialist – Remote Work Opportunity at arenaflex

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as a Phone and Data Entry Specialist. As a critical member of our team, you will play a vital role in connecting nurses with healthcare facilities in need of essential workers. This is a unique opportunity to make a difference in the lives of others while working from the comfort of your own home in Texas.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to bridge the gap between healthcare facilities and essential workers, ensuring that patients receive the care they need. We are committed to excellence, integrity, and customer satisfaction, and we are seeking like-minded individuals to join our team.

Job Responsibilities

As a Phone and Data Entry Specialist at arenaflex, you will be responsible for:

• Managing large amounts of inbound and outbound calls in a timely manner
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to verify nurses' credentials and follow up with them via written messages
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if requests have credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you will need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment and Software Requirements

To perform this role, you will need:

• A processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Work Environment and Schedule

As a remote worker, you will have the flexibility to work from the comfort of your own home in Texas. You will be required to work shifts between 7:00am-9:00pm (CST) and every other weekend (day off during the week on wknd rotation). You will also be required to participate in paid training for 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST).

Compensation and Benefits

As a Phone and Data Entry Specialist at arenaflex, you can expect:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wknds) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 7:00am-9:00pm (CST) and every other weekend (day off during the week on wknd rotation)
• Paid training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
• Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option)

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that encourages growth and development. We are committed to providing our employees with the tools and resources they need to succeed. As a Phone and Data Entry Specialist, you will have the opportunity to:

• Work from the comfort of your own home in Texas
• Make a difference in the lives of others
• Develop your skills and knowledge in a fast-paced environment
• Participate in paid training and professional development opportunities
• Enjoy a competitive compensation package and benefits

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job