Experienced Customer Service Support Representative – Specialty Testing Work-from-Home Opportunity at arenaflex

At arenaflex, we are committed to delivering exceptional patient care and support through our Specialty Testing team. As a Customer Service Support Representative, you will play a vital role in providing assistance to patients and clients, helping them navigate the complexities of health insurance coverage, cost, and payment options. If you are a compassionate and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting work-from-home opportunity.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our Specialty Testing team is at the forefront of delivering cutting-edge diagnostic services, and we are seeking a highly skilled Customer Service Support Representative to join our team. As a work-from-home representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our patients and clients.

Key Responsibilities

As a Customer Service Support Representative, you will be responsible for:

• Providing assistance to prospective clients and patients regarding questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
• Researching and communicating complex information in a clear and concise manner
• Navigating and working in multiple systems/websites simultaneously
• Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
• Initiating payment plans for patients for outstanding balances
• Documenting telephone conversations clearly and accurately in the respective systems
• Updating and maintaining records in the billing system, including the review of accounts, payment collections, and case notes
• Maintaining patient confidentiality and adhering to HIPAA guidelines/regulations
• Assisting with other duties as assigned

License/Certification/Education

While a high school diploma is required, we highly recommend an associate degree or higher. Additionally, 1-3 years of applicable experience in healthcare, customer service, or a related field is preferred.

Competencies

To succeed in this role, you will need:

• Healthcare experience, preferably in medical billing and collection practices
• Knowledge of professional medical billing and collection practices, including prior authorization and laboratory billing
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Working knowledge of Laboratory Billing and Laboratory Information System (LIS)
• XIFIN experience and Medicare/Medicaid billing experience are highly preferred
• Knowledge of CPT and ICD10 codes is highly preferred
• Previous customer service experience handling high call volume is preferred
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Computer proficiency in MS Windows, MS Office, and database experience
• Must be organized and detail-oriented
• Ability to review large amounts of data for accuracy
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is a plus
• Bilingual in English and Spanish is highly desirable

Physical Requirements

As a work-from-home representative, you will need to be able to:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements

To ensure a seamless work-from-home experience, you will need:

• Internet speed of at least 50 megabytes per second (No satellite internet)
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi

Schedule

You will be required to work the following schedule:

• Monday-Friday
• 7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am – 7:00pm EST

Pay Range

The pay range for this position is $15.50-$19.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

As an arenaflex employee, you will be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at [email protected].

Application Window

The application window for this position closes on 4/12/2025.

Apply Now

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting work-from-home opportunity at arenaflex. Apply for this job