Experienced Work From Home Customer Service Coordinator - High Value Specialty Servicing

Are you a customer service professional looking for a challenging and rewarding role that offers the convenience of working from home? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Work From Home Customer Service Coordinator - High Value Specialty Servicing role at arenaflex.

About arenaflex

arenaflex is a leading financial services company that is dedicated to helping people achieve their financial goals. We are committed to providing our customers with exceptional service and support, and we are seeking a talented and motivated individual to join our team as a Work From Home Customer Service Coordinator.

Job Summary

As a Work From Home Customer Service Coordinator, you will be responsible for providing high-quality customer service to arenaflex customers via phone, email, and chat. You will be the primary point of contact for customers, responding to their inquiries, resolving their issues, and providing them with accurate and timely information. You will also be responsible for meeting or exceeding customer satisfaction targets, resolving customer complaints in a professional and courteous manner, and maintaining accurate records of customer interactions.

Responsibilities

* Provide exceptional customer service to arenaflex customers via phone, email, and chat

• Respond to customer inquiries and resolve their issues in a timely and professional manner
• Meet or exceed customer satisfaction targets
• Resolve customer complaints in a professional and courteous manner
• Maintain accurate records of customer interactions
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Participate in ongoing training and development to improve customer service skills and knowledge
• Work independently with minimal supervision to achieve customer service goals and objectives

Requirements

* High school diploma or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Ability to meet or exceed customer satisfaction targets
• Ability to maintain accurate records of customer interactions
• Ability to work in a fast-paced environment and adapt to changing priorities
• Reliable private internet connection that is not supplied via cellular data or hotspot
• Secure home office environment that is free from background noise and distractions

Preferred Qualifications

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience using CRM software and other customer service tools
• Strong analytical and problem-solving skills
• Ability to work in a team environment and collaborate with internal teams
• Ability to communicate effectively with customers and internal teams

Work From Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work From Home Location Requirements

* Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), or 19801 (Wilmington, DE) and report in person, when required, with at least 24 hours notice

Benefits

* Competitive hourly rate of $21 per hour

• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• Flexible schedule options
• Paid time off
• Wellbeing offerings, such as backup childcare and mental wellness support
• Tuition reimbursement
• Paid training and development offered quarterly
• Flexible spending account
• Life insurance
• Disability insurance
• 401(k) and stock purchase plan

Why Join arenaflex?

* arenaflex is a leading financial services company that is dedicated to helping people achieve their financial goals

• We offer a comprehensive benefits package and competitive hourly rate
• We are committed to providing our customers with exceptional service and support
• We offer opportunities for career growth and development
• We are a dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Experienced Work From Home Customer Service Coordinator - High Value Specialty Servicing role at arenaflex. Please submit your application, including your resume and cover letter, to our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodation

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Apply for this job